I bought a CO2 laser from Monport on… I bought a CO2 laser from Monport on May of 2022 and received it on October of 2022. Based on my machine, the quality is poor. (1) The first thing that broke were the cast hinges within a month i replaced them with steel ones from my local hardware store. (2) The On/Off switch shortly after they replaced it, it took over a week. (3) The Z0 axis probe dove into the wood without stopping (2023). Few weeks go by and they sent wrong one, they keep telling me they'll replace it. (4) The laser power supply goes out. Again they said they'll replace it. As of today 3/12/24 being waiting on Z0 probe for three months and for the power supply 2 months. Monport lacks customer support and lacks knowledge on troubleshooting. I'm frustrated. Now it seems they don't want to honor their warranty. Now after comparing other machines to this one, i would not recommend Monport.

free DIY files I recently purchased an engraver from Monport to launch my business, and I'm absolutely thrilled with my decision! The inclusion of free DIY files was a generous and unexpected bonus that has been incredibly beneficial in jumpstarting my creativity. These resources have inspired me to explore new design possibilities and expand my offerings. Monport's engraver is easy to use and provides precise results every time. I highly recommend Monport for anyone looking to take their craft to the next level!

Thanks for patience of pre-sale team After a pre-sale period of dozens of days, the product finally arrived. Thanks for your patience! The quality of the product is satisfactory and does not live up to your expectations. Looking forward to the end of this wait is worth it

extra time on manual focus I'm really pleased with the quality of the engraving machine I purchased. However, one thing that I find a bit time-consuming is the manual focusing feature. I often spend a significant amount of time adjusting the focus, which can be a bit tedious. If possible, I'd definitely consider investing in a machine with automatic focusing capabilities in the future. Despite this minor inconvenience, the machine itself works flawlessly and produces excellent results. Overall, I'm quite satisfied with my purchase and would recommend it to others, especially if they don't mind spending a bit of extra time on manual adjustments.

high quality I've been using the Monport 20W fiber laser for about two weeks now and have marked dozens of items with it. The results have been consistently precise and clean, and the machine is easy to operate. It's been a reliable addition to my workspace, and I'm very happy with the quality it delivers.