Very good customer service from… Very good customer service from Figured'Art. They addressed my problem (missing brushes) immediately. I purchased kits with canvas plus optional frames as gifts for my granddaughters. Next time I will opt for the "already framed" version. I didn't notice that option when I was choosing. I think it will be easier to paint plus we're not very handy. The optional frame comes in four pieces and you have to put it together yourself and stretch the canvas over, etc. The "easy" paintings I chose were extremely detailed and I'd say they are for adults with a lot of patience. I wouldn't think "easy" is for young children because of the difficulty level. These kits are of high quality and the customer service is excellent. Highly recommended.

Was looking for more paint by numbers… Was looking for more paint by numbers for my handicapped son - he really enjoys this as a hobby. Had many sites come up but he chose two from the bunch and both were with Figured Art. Bonus - with two he got one free. Easy to deal with, no hassles, one painting came within two days and the other two arrived shortly thereafter. Best part - real people responded to all inquiries.

Customer service review I accidentally ordered a kit with frame. I figured out my error when I got my confirmation email and sent an email back to customer service. They responded with great kindness within the hour and had already processed my request to change my kit from a framed kit to a kit without a frame AND processed a refund for the price difference. I was completely blown away by their quick response and customer care. Really a great company to order from and I will FOR SURE keep ordering from them in the future.

After not receiving my package ordered… After not receiving my package ordered in Nov I contacted the support team who very actively engaged with me on the shipping issue. They kept on touch for the 2 months that my package roamed through the postal service. Finally, at my request they reshipped the order and even investigated using another mail carrier. I finally received my order yesterday after the support team let me know it was set for delivery that day. I received the paintings and got to work on my first one right away. The canvas is well marked, the paints and brushes are in good condition. The product seems to be top notch, bit the customer service is even better. Thank you FiguredArt.

Very good customer service Hi Figured’Art. I am a relatively new customer and this is my first experience with paint by number. I love the concept, especially since the choice of models is vast and varied. There is no need to go into detail, but so far I have to say that the customer service is excellent and I have no hesitation in giving a 5 star rating. The only thing I regret is the delivery time which is always around a month. The ordered products always arrive in good condition, but you must always plan well in advance. Best regards, Pierre