Excellent and timely customer service Excellent and timely customer service. My first time ordering. I successfully completed the Transfiguration paint by number. It didn’t take me 4 years to complete either. That’s how long it took to complete the original. I thoroughly enjoyed painting and learning about the artist and his painting. I will be ordering again😄

After not receiving my package ordered… After not receiving my package ordered in Nov I contacted the support team who very actively engaged with me on the shipping issue. They kept on touch for the 2 months that my package roamed through the postal service. Finally, at my request they reshipped the order and even investigated using another mail carrier. I finally received my order yesterday after the support team let me know it was set for delivery that day. I received the paintings and got to work on my first one right away. The canvas is well marked, the paints and brushes are in good condition. The product seems to be top notch, bit the customer service is even better. Thank you FiguredArt.

Very good customer service Hi Figured’Art. I am a relatively new customer and this is my first experience with paint by number. I love the concept, especially since the choice of models is vast and varied. There is no need to go into detail, but so far I have to say that the customer service is excellent and I have no hesitation in giving a 5 star rating. The only thing I regret is the delivery time which is always around a month. The ordered products always arrive in good condition, but you must always plan well in advance. Best regards, Pierre

Good customerservice While I am a bit disappointed that a crocheting kit was online and then it turned out there were problems and therefore couldn't get my order, the customer service is friendly and good. They gave me an option to choose an alternative on their website but instead I asked a refund which they gave with no issues.If the product comes back I will surely order it again.

Counterfeit items and returns only at my expense This company is selling counterfeit merchandise using images they don't have the right to be using. Because of this, the image quality is horrible. One painting (the zodiac) doesn't even have the names of the signs on it like the image. I compared to other real versions of the painting and saw the difference. I've been communicating about returning my order but they said it's only at my expense which is about $30 in shipping costs. I'm currently working with PayPal and my bank to get my money back for their fake products