Mary Paulson
GBVery Satisfied Customer I have been purchasing paint by numbers from Figured'ArtUSA for about a year. When they offered custom paint kits, I sent in an order for a painting of my recently deceased husband. The paintings are beautiful, after sending one, each, to my sons, I ordered one for my daughter and a larger of the same photo for myself. When I received the paint kits, I noticed the pictures were different. I contacted Figured'Art and told them my experience. They sent out new paint kits that matched what I'd received previously very quickly. I am very pleased with the customer service of Figured'Art and the company ethic that will make something right for the customer. I will be buying all my paint kits from Figured'Art in the future and share my experience with my friends and family as well as recommend them to anyone who enjoys painting.
Joan
CASpeedy customer service I ordered a custom paint-by-numbers kit and one of the paint pots I received was the wrong color for the color code on the sample picture. I contacted Figured'Art and got a speedy response and confirmation that the correct paint pot is on its way. Very responsive. Exactly how good customer service is supposed to be. Also, I appreciate that I can pay for my purchases securely through PayPal.
Pierre Plante
CAVery good customer service Hi Figured’Art. I am a relatively new customer and this is my first experience with paint by number. I love the concept, especially since the choice of models is vast and varied. There is no need to go into detail, but so far I have to say that the customer service is excellent and I have no hesitation in giving a 5 star rating. The only thing I regret is the delivery time which is always around a month. The ordered products always arrive in good condition, but you must always plan well in advance. Best regards, Pierre
Maria T Remo
GBI had an amazing order experience with… I had an amazing order experience with Figured Art recently. My customized order came in right on time, packed secured with all the color tool kits. Dean with their support group was diligent in responding to any questions I had. Indeed a good buy. I am now a fan of Figured Art. ❤️🙏
Consumer
GBResponded to my needs quickly Responded to my needs quickly. They were polite and apologetic for their error. Will continue to purchase there products.