Order #11329709H and #11331148H (extra shipping) Specifically went for this company for their 2+1 deal diamond dotting and FREE shipping worldwide. Placed order 23 Oct 23, received email 25 Oct 23 regards postage address not being suitable, supplied new address 26 Oct 23, WAITED and queried via email, Sam replied 8 Nov 23 saying my order would be prioritised. Received email 9 Nov 23 saying i would now have to pay for shipping with Fedex (Free shipping ???), duly paid, Sam indicated i should receive a tracking number within a few days, STILL WAITING. Will say Sam has assisted (sort of). I would have requested cancel if it wasn't that I wanted these specific type pictures. Lets see what happens, will update my review accordingly. Received my items in good order 27 Nov 23. Happy with all except the shipping costs that were unexpected.

Counterfeit items and returns only at my expense This company is selling counterfeit merchandise using images they don't have the right to be using. Because of this, the image quality is horrible. One painting (the zodiac) doesn't even have the names of the signs on it like the image. I compared to other real versions of the painting and saw the difference. I've been communicating about returning my order but they said it's only at my expense which is about $30 in shipping costs. I'm currently working with PayPal and my bank to get my money back for their fake products

Excellent and timely customer service Excellent and timely customer service. My first time ordering. I successfully completed the Transfiguration paint by number. It didn’t take me 4 years to complete either. That’s how long it took to complete the original. I thoroughly enjoyed painting and learning about the artist and his painting. I will be ordering again😄

Good customerservice While I am a bit disappointed that a crocheting kit was online and then it turned out there were problems and therefore couldn't get my order, the customer service is friendly and good. They gave me an option to choose an alternative on their website but instead I asked a refund which they gave with no issues.If the product comes back I will surely order it again.

I had an amazing order experience with… I had an amazing order experience with Figured Art recently. My customized order came in right on time, packed secured with all the color tool kits. Dean with their support group was diligent in responding to any questions I had. Indeed a good buy. I am now a fan of Figured Art. ❤️🙏