Customer service review I accidentally ordered a kit with frame. I figured out my error when I got my confirmation email and sent an email back to customer service. They responded with great kindness within the hour and had already processed my request to change my kit from a framed kit to a kit without a frame AND processed a refund for the price difference. I was completely blown away by their quick response and customer care. Really a great company to order from and I will FOR SURE keep ordering from them in the future.

Very good customer service from… Very good customer service from Figured'Art. They addressed my problem (missing brushes) immediately. I purchased kits with canvas plus optional frames as gifts for my granddaughters. Next time I will opt for the "already framed" version. I didn't notice that option when I was choosing. I think it will be easier to paint plus we're not very handy. The optional frame comes in four pieces and you have to put it together yourself and stretch the canvas over, etc. The "easy" paintings I chose were extremely detailed and I'd say they are for adults with a lot of patience. I wouldn't think "easy" is for young children because of the difficulty level. These kits are of high quality and the customer service is excellent. Highly recommended.

My experience was just ok My experience was just ok. The biggest issue is shipping time and packaging. It took over 4 weeks to get my kit and I had to reach out to customer service. The packaging was ridiculous with hand taped bubble wrap. The frame is worthless and cheap. The canas product itself is fine - the canvas was nicely rolled and paints were good. Need to work on the packaging and delivery times.

Very Satisfied Customer I have been purchasing paint by numbers from Figured'ArtUSA for about a year. When they offered custom paint kits, I sent in an order for a painting of my recently deceased husband. The paintings are beautiful, after sending one, each, to my sons, I ordered one for my daughter and a larger of the same photo for myself. When I received the paint kits, I noticed the pictures were different. I contacted Figured'Art and told them my experience. They sent out new paint kits that matched what I'd received previously very quickly. I am very pleased with the customer service of Figured'Art and the company ethic that will make something right for the customer. I will be buying all my paint kits from Figured'Art in the future and share my experience with my friends and family as well as recommend them to anyone who enjoys painting.

Great product! As I was in the process of finding art that I felt I could acutally do, as a newbie it was tricky until I came across this company. Receiving the packages in such a timely manner as well as viewing all the goodness, I'm really excited to get started! I did have a question and customer service replied promptly and kindly.