Very good customer service from… Very good customer service from Figured'Art. They addressed my problem (missing brushes) immediately. I purchased kits with canvas plus optional frames as gifts for my granddaughters. Next time I will opt for the "already framed" version. I didn't notice that option when I was choosing. I think it will be easier to paint plus we're not very handy. The optional frame comes in four pieces and you have to put it together yourself and stretch the canvas over, etc. The "easy" paintings I chose were extremely detailed and I'd say they are for adults with a lot of patience. I wouldn't think "easy" is for young children because of the difficulty level. These kits are of high quality and the customer service is excellent. Highly recommended.

Speedy customer service I ordered a custom paint-by-numbers kit and one of the paint pots I received was the wrong color for the color code on the sample picture. I contacted Figured'Art and got a speedy response and confirmation that the correct paint pot is on its way. Very responsive. Exactly how good customer service is supposed to be. Also, I appreciate that I can pay for my purchases securely through PayPal.

Excellent support from this team*** We wanted to thank The Figured'Art team(communication with Dean) in resolving our order problem promply. To Dean and his team, you demonstrated your "commitment to excellence" Best Regards Renée and Clément

Counterfeit items and returns only at my expense This company is selling counterfeit merchandise using images they don't have the right to be using. Because of this, the image quality is horrible. One painting (the zodiac) doesn't even have the names of the signs on it like the image. I compared to other real versions of the painting and saw the difference. I've been communicating about returning my order but they said it's only at my expense which is about $30 in shipping costs. I'm currently working with PayPal and my bank to get my money back for their fake products

Customer service review I accidentally ordered a kit with frame. I figured out my error when I got my confirmation email and sent an email back to customer service. They responded with great kindness within the hour and had already processed my request to change my kit from a framed kit to a kit without a frame AND processed a refund for the price difference. I was completely blown away by their quick response and customer care. Really a great company to order from and I will FOR SURE keep ordering from them in the future.