Good customerservice While I am a bit disappointed that a crocheting kit was online and then it turned out there were problems and therefore couldn't get my order, the customer service is friendly and good. They gave me an option to choose an alternative on their website but instead I asked a refund which they gave with no issues.If the product comes back I will surely order it again.

Very good customer service Hi Figured’Art. I am a relatively new customer and this is my first experience with paint by number. I love the concept, especially since the choice of models is vast and varied. There is no need to go into detail, but so far I have to say that the customer service is excellent and I have no hesitation in giving a 5 star rating. The only thing I regret is the delivery time which is always around a month. The ordered products always arrive in good condition, but you must always plan well in advance. Best regards, Pierre

My experience was just ok My experience was just ok. The biggest issue is shipping time and packaging. It took over 4 weeks to get my kit and I had to reach out to customer service. The packaging was ridiculous with hand taped bubble wrap. The frame is worthless and cheap. The canas product itself is fine - the canvas was nicely rolled and paints were good. Need to work on the packaging and delivery times.

I ordered a month and a half ago I ordered a month and a half ago. You order from a site pretending to be from your preferred country and it all just comes from China…what doesn’t anymore really. Thought I was getting g a USA made product. Hopefully it arrives.

Responded to my needs quickly Responded to my needs quickly. They were polite and apologetic for their error. Will continue to purchase there products.