My experience was just ok My experience was just ok. The biggest issue is shipping time and packaging. It took over 4 weeks to get my kit and I had to reach out to customer service. The packaging was ridiculous with hand taped bubble wrap. The frame is worthless and cheap. The canas product itself is fine - the canvas was nicely rolled and paints were good. Need to work on the packaging and delivery times.

Very Satisfied Customer I have been purchasing paint by numbers from Figured'ArtUSA for about a year. When they offered custom paint kits, I sent in an order for a painting of my recently deceased husband. The paintings are beautiful, after sending one, each, to my sons, I ordered one for my daughter and a larger of the same photo for myself. When I received the paint kits, I noticed the pictures were different. I contacted Figured'Art and told them my experience. They sent out new paint kits that matched what I'd received previously very quickly. I am very pleased with the customer service of Figured'Art and the company ethic that will make something right for the customer. I will be buying all my paint kits from Figured'Art in the future and share my experience with my friends and family as well as recommend them to anyone who enjoys painting.

Speedy customer service I ordered a custom paint-by-numbers kit and one of the paint pots I received was the wrong color for the color code on the sample picture. I contacted Figured'Art and got a speedy response and confirmation that the correct paint pot is on its way. Very responsive. Exactly how good customer service is supposed to be. Also, I appreciate that I can pay for my purchases securely through PayPal.

I ordered a month and a half ago I ordered a month and a half ago. You order from a site pretending to be from your preferred country and it all just comes from China…what doesn’t anymore really. Thought I was getting g a USA made product. Hopefully it arrives.

Responded to my needs quickly Responded to my needs quickly. They were polite and apologetic for their error. Will continue to purchase there products.