Excellent support from this team*** We wanted to thank The Figured'Art team(communication with Dean) in resolving our order problem promply. To Dean and his team, you demonstrated your "commitment to excellence" Best Regards Renée and Clément

I had an amazing order experience with… I had an amazing order experience with Figured Art recently. My customized order came in right on time, packed secured with all the color tool kits. Dean with their support group was diligent in responding to any questions I had. Indeed a good buy. I am now a fan of Figured Art. ❤️🙏

Dance Class… This is my first experience ordering from Figured'Art USA. I was very impressed with the customer service from Sam. My first order wasn't quite what the advertised picture showed. With apologies Sam replaced it at no charge. I am disappointed the product comes from China. I will order again from this company.

Good customerservice While I am a bit disappointed that a crocheting kit was online and then it turned out there were problems and therefore couldn't get my order, the customer service is friendly and good. They gave me an option to choose an alternative on their website but instead I asked a refund which they gave with no issues.If the product comes back I will surely order it again.

Order #11329709H and #11331148H (extra shipping) Specifically went for this company for their 2+1 deal diamond dotting and FREE shipping worldwide. Placed order 23 Oct 23, received email 25 Oct 23 regards postage address not being suitable, supplied new address 26 Oct 23, WAITED and queried via email, Sam replied 8 Nov 23 saying my order would be prioritised. Received email 9 Nov 23 saying i would now have to pay for shipping with Fedex (Free shipping ???), duly paid, Sam indicated i should receive a tracking number within a few days, STILL WAITING. Will say Sam has assisted (sort of). I would have requested cancel if it wasn't that I wanted these specific type pictures. Lets see what happens, will update my review accordingly. Received my items in good order 27 Nov 23. Happy with all except the shipping costs that were unexpected.