Ordered as a gift There was an error when I placed the order, and I emailed them 2 minutes after the order was placed to get it fixed. It took a few days for them to get back to me via email, but they did respond and fix the shipping address. The gift is now on it's way to the correct address!

Scammers Wrong size frame, a poor quality canvas, look at comments in Facebook, no customer service, they say full refund no quibble,but the just ignore emails, they are scammers

I have purchased over 12.... I have purchased over 12 paint by numbers from this shop and all have arrived to Australia in reasonable time and excellent condition. I love how this company has already framed the canvases, making the experience so much easier. Please be aware of fake sites that use the same name/logo as I know of many who have been scammed, check that you are actually purchasing from paint by numbers

Read before Reviewing NOTE: There is a legitimate paintbynumbers site and many of us have been ripped off by imposters posing as paintbynumbers. To the imposters —> Would give zero if possible. My wife paid for 2 air mattresses in May 2020 and in September we have not received nor have they responded to numerous emails. Check other 1 star reviews this company is a complete FRAUD!!!

Disappointing I purchased 3 paintings and cannot finish 2 of them due to the paint running out. I contacted support and was told they won't be sending out extra paint. I was told it can't be shipped overseas (however the item was originally?) and that their paints don't have any common names. I was told, "to just find some at the craft store and it can be matched just by eye." I don't think it's that simple when there are several similar colours. Very disappointed, won't be purchasing again. Painting can't be finished. Waste of time and money. TLDR - ran out of paint, company doesn't supply more.