BEWARE BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.

Ordered as a gift There was an error when I placed the order, and I emailed them 2 minutes after the order was placed to get it fixed. It took a few days for them to get back to me via email, but they did respond and fix the shipping address. The gift is now on it's way to the correct address!

ripoff I never got my paint by number even though the tracker said delivered (except to a different town) so i had to file a claim with the post office. i got ghosted by customer service once the postal service told me to ask if they were sure of the tracking number because it was sent and received by a company or something. then when they emailed me to review my recent purchase i did, except it wouldn't go through unless i gave a 5 star review.

If you want a hassle and a fight to get… If you want a hassle and a fight to get your order then order through this business. I have finally gotten my order after more than 3 months with emails and reviews posted to this site. Thankyou trust pilot without this site many businesses can and will take advantage of you, take your money and not deliver the goods. If I hadn't of posted my experience on this site my order would never have been resent as they apparently lost the first order. By the way package was delivered in the end , just received it today. I have not opened and have thrown it in the bin , where it belongs. I am so disgusted with this experience I no longer have any desire to paint or use this product. Fyi I was asked on numerous occasions to delete my reviews which I did on my first one. I had to post my second again as I was getting no answer from them. Which strangely enough got a very fast response. This is now my third and last review. 0 stars

Scammers Wrong size frame, a poor quality canvas, look at comments in Facebook, no customer service, they say full refund no quibble,but the just ignore emails, they are scammers