Disappointing I purchased 3 paintings and cannot finish 2 of them due to the paint running out. I contacted support and was told they won't be sending out extra paint. I was told it can't be shipped overseas (however the item was originally?) and that their paints don't have any common names. I was told, "to just find some at the craft store and it can be matched just by eye." I don't think it's that simple when there are several similar colours. Very disappointed, won't be purchasing again. Painting can't be finished. Waste of time and money. TLDR - ran out of paint, company doesn't supply more.

Order came within 5 days Ordered 2 x paint by number sets and they came in perfect condition within 5 days ( ordered 3/2 and arrived 8/2). The canvas is already framed so I can start painting and just hang the finish product when done. Yippee!!!

BEWARE BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.

I confirm this is a legitimate business Despite ordering my PBN kit in June during the COVID-crisis, my shipment only took three weeks to arrive from China to Western Australia. The customer service team was very fast in their reply and super helpful. I am very happy with the quality of the products - the pre-stretched canvases all arrived without a scratch, the colour pots are creamy and contain plenty for multiple coats. I'm not too happy about the quality of the brushes, but as they are the easiest to replace, that's no huge issue. Very happy with my purchase!

Scammers Wrong size frame, a poor quality canvas, look at comments in Facebook, no customer service, they say full refund no quibble,but the just ignore emails, they are scammers