Great customer service! My original order was damaged in transit. I immediately emailed the company. Vanessa was extremely helpful and sent me a replacement at no cost to me. The item arrived in tact this time and as promised. The acrylic colors are so beautiful and included 4 paint brushes of different sizes for the more difficult, narrow paint areas on the canvas. I already started painting. I'm super excited to see the finished product.

I love paint by numbers I love paint by numbers! I bought 4 and completed my first painting of the impressionist elephant for my grandchildren’s playroom. I bought these so I could do something relaxing during covid. I am now working on my second painting.I received my paintings within 3 weeks. It is very addictive and calming!

Ordered as a gift There was an error when I placed the order, and I emailed them 2 minutes after the order was placed to get it fixed. It took a few days for them to get back to me via email, but they did respond and fix the shipping address. The gift is now on it's way to the correct address!

BEWARE BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.

Read before Reviewing NOTE: There is a legitimate paintbynumbers site and many of us have been ripped off by imposters posing as paintbynumbers. To the imposters —> Would give zero if possible. My wife paid for 2 air mattresses in May 2020 and in September we have not received nor have they responded to numerous emails. Check other 1 star reviews this company is a complete FRAUD!!!