Ordered as a gift There was an error when I placed the order, and I emailed them 2 minutes after the order was placed to get it fixed. It took a few days for them to get back to me via email, but they did respond and fix the shipping address. The gift is now on it's way to the correct address!

Disappointing I purchased 3 paintings and cannot finish 2 of them due to the paint running out. I contacted support and was told they won't be sending out extra paint. I was told it can't be shipped overseas (however the item was originally?) and that their paints don't have any common names. I was told, "to just find some at the craft store and it can be matched just by eye." I don't think it's that simple when there are several similar colours. Very disappointed, won't be purchasing again. Painting can't be finished. Waste of time and money. TLDR - ran out of paint, company doesn't supply more.

BEWARE BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.

Impressionist Elephant Impressionist Elephant I am still working on this painting, and so far I'm loving it! The biggest factor in choosing this company was that the canvas already comes on a frame, which is making it easier to paint, and it's ready to hang when I'm done! My only complaint is that some of the colors are really similar to each other (and different from the original), so when they are side by side they look indistinguishable, making the final product a bit different from the original painting. I also bought an extra super fine brush at Michael's to handle the tiny tiny little spaces. Overall, loving the product and I'm enjoying sitting down every week to work on it. :)

Terrible!! I ordered through paintvibes.com I ordered a paint by numbers through paint vibes and I ordered it on January 3rd and today is January 24th and I'm still yet to receive it. I have emailed their support and I have yet to hear anything from them and all I'm wanting is a refund. I have talked to the local USPS courier and they do not know anything about the package no one doesn't know where it's at, so I would like a refund. Order #138013