ripoff I never got my paint by number even though the tracker said delivered (except to a different town) so i had to file a claim with the post office. i got ghosted by customer service once the postal service told me to ask if they were sure of the tracking number because it was sent and received by a company or something. then when they emailed me to review my recent purchase i did, except it wouldn't go through unless i gave a 5 star review.

Terrible!! I ordered through paintvibes.com I ordered a paint by numbers through paint vibes and I ordered it on January 3rd and today is January 24th and I'm still yet to receive it. I have emailed their support and I have yet to hear anything from them and all I'm wanting is a refund. I have talked to the local USPS courier and they do not know anything about the package no one doesn't know where it's at, so I would like a refund. Order #138013

Order came within 5 days Ordered 2 x paint by number sets and they came in perfect condition within 5 days ( ordered 3/2 and arrived 8/2). The canvas is already framed so I can start painting and just hang the finish product when done. Yippee!!!

BEWARE BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.

Great customer service! My original order was damaged in transit. I immediately emailed the company. Vanessa was extremely helpful and sent me a replacement at no cost to me. The item arrived in tact this time and as promised. The acrylic colors are so beautiful and included 4 paint brushes of different sizes for the more difficult, narrow paint areas on the canvas. I already started painting. I'm super excited to see the finished product.