Cindy Barber
GBThe puzzles are unique and interesting, however... The puzzles are unique and interesting to put together however, there were issues. -It took forever to receive the puzzles after ordering. -The boxes of some of the puzzles came crushed. - Pieces are missing from 2 out of 4 of the puzzles I have put together. One puzzle they did replace but refused to replace the 2nd one because I couldn't provide the order #. What kind of ordering system doesn't keep order history for the company? Based on missing pieces and refusal to replace, I will not be ordering in the future.
Claire
GBAvoid!!! Absolute rubbish quality item when received. Looked like someone had printed the label from a home computer on the jigsaw puzzle. Complained and sent it back which was confirmed as received. Cost more than the item to return to USA. Have had no further email replies about my refund despite being told it had been refunded. Avoid this company!!
Kelly Deschamps
CAIf I could use "ZERO STARS" I would! If I could use "ZERO STARS" I would! Disgusting customer service which runs you around in circles, no customer service phone number and all done through messenger! They use UniUni as a delivery service and they are disgusting too! Never got my package and the picture they took of it isn't even the right address or my front door! I have been in a fight with both companies since January 10 2024. I called the Better Business Bureau on UniUni and they have had many complaints about them. CraftHub is the next call to the Better Business Bureau! Go check "Uniuni" and CraftHub review sites, nothing good said about either and horrendous ratings with them being being flagged "red flagged" BUYER BEWARE!!
Trish High-Bouman
GBI placed my order on April 17th I placed my order on April 17th. I still haven't received any information. No tracking number nothing. I've sent 5 messages to them and no reply. Very unhappy about this. I'm waiting on 3 puzzles. Feeling like I've been scammed out of my money.
Annette Nelson
GBStill no order I am so disappointed with this company. I ordered multiple puzzles and waited my time for a tracking number. Nothing came. When I emailed them I received a tracking number that still says awaiting shipment details. I have emailed twice since I was assured the order would be delivered with no response. All I want are the puzzles as advertised and what I paid for. Order from Craft-hub with caution.