As bad as it gets.. As bad as it gets... Sent the item using an incomplete address. Of course the delivery attempt failed. We could not pick it up because we never got the notification of the attempted delivery. After complaining they wanted to charge an extra 9 Eur for re-delivery. When we said no, they cancelled the order but still want us to pay the cost of the failed delivery. They do not understand that if they don't use the proper address and the delivery fails it is not the customer responsibility to pay for the shipping costs... avoid them if you don't want to get cheated out of your money

Pretty puzzles and good customer service Puzzels are packed in small plastic boxes so you can start putting them together straight away. They are very pretty with quite small pieces. The package arrived 3 weeks after ordering. Reliable customer service, I sent them an email and received an answer within 2 hours(!).

Lovely puzzles Bought 2 puzzles for Christmas presents expecting them to come in the lovely box shown on the ad. Unfortunately I hadn’t realised that I needed to select the box so they came in plastic containers. I contacted Customer Services who were very helpful in sorting it out for me. The puzzles look lovely and are something a bit different for those who love jigsaws.

If I could use "ZERO STARS" I would! If I could use "ZERO STARS" I would! Disgusting customer service which runs you around in circles, no customer service phone number and all done through messenger! They use UniUni as a delivery service and they are disgusting too! Never got my package and the picture they took of it isn't even the right address or my front door! I have been in a fight with both companies since January 10 2024. I called the Better Business Bureau on UniUni and they have had many complaints about them. CraftHub is the next call to the Better Business Bureau! Go check "Uniuni" and CraftHub review sites, nothing good said about either and horrendous ratings with them being being flagged "red flagged" BUYER BEWARE!!

Craft Hub puzzles are challenging and beautiful! The Craft Hub puzzles are difficult enough to be challenging and all are beautiful! I'm totally hooked on wooden puzzles, having placed two large orders in the past. New customers will be pleased to learn that Craft Hub's customer service is excellent. After placing my first order I realized I'd ordered the wrong size and received immediate response when requesting a change. The sturdy plastic packaging is excellent both for storage and for sharing. If you haven't tried wooden puzzles do so! You will not find any other sellers with puzzles, prices and service to top Craft Hub's.