Total lack of communication … I ordered a Hogworts jigsaw on 5th Jan and admit I have been very concerned as I have not recieved conformation of order/acknowledgement of payment or Tracking details I thought I had lost the money to yet again another scam company BUT lo and behold it arrived this morning (16th jan). Looks like a good product in a lovely well made box. The only reason I deducted 1star is the total lack of communication.

If I could use "ZERO STARS" I would! If I could use "ZERO STARS" I would! Disgusting customer service which runs you around in circles, no customer service phone number and all done through messenger! They use UniUni as a delivery service and they are disgusting too! Never got my package and the picture they took of it isn't even the right address or my front door! I have been in a fight with both companies since January 10 2024. I called the Better Business Bureau on UniUni and they have had many complaints about them. CraftHub is the next call to the Better Business Bureau! Go check "Uniuni" and CraftHub review sites, nothing good said about either and horrendous ratings with them being being flagged "red flagged" BUYER BEWARE!!

Order received and issue resolved I am submitting an update in my negative review. I was contacted by Crafthub and advised my order would be delivered the next day. It did arrive and I now change my rating to 4 stars since it took extra effort and time to get resolution. Thank you.

Updated review These puzzles have some kind of strong chemical on them that burns your eyes and nose. Anna contacted me and explained that the smell is from the process used to cut the wood. She has emailed me several times regarding this issue and has been very helpful.

GREAT gifts for all ages over 6 y.o. So muchand many to choose from, very kind cusomer support, great prizes. Easy orderering and fast delivery. Already looking at more puzzles; they are great gifts for adults as well 🤩👍