Avoid!!! Absolute rubbish quality item when received. Looked like someone had printed the label from a home computer on the jigsaw puzzle. Complained and sent it back which was confirmed as received. Cost more than the item to return to USA. Have had no further email replies about my refund despite being told it had been refunded. Avoid this company!!

Lovely puzzles Bought 2 puzzles for Christmas presents expecting them to come in the lovely box shown on the ad. Unfortunately I hadn’t realised that I needed to select the box so they came in plastic containers. I contacted Customer Services who were very helpful in sorting it out for me. The puzzles look lovely and are something a bit different for those who love jigsaws.

Beautiful , well made puzzles We ordered 5 puzzles! They took 2 weeks to deliver which is normal but seems like a long time in these times of Amazon "deliver today". The puzzles were very well packaged, in hard plastic cases. There is a slight chemical smell but nothing unexpected or unusual. The puzzles pieces are good quality, the puzzles are challenging and beautiful once completed. We have completed 4/5 of the puzzles and everything is perfect. I am looking at ordering some more and highly recommend this product!

The puzzles are unique and interesting, however... The puzzles are unique and interesting to put together however, there were issues. -It took forever to receive the puzzles after ordering. -The boxes of some of the puzzles came crushed. - Pieces are missing from 2 out of 4 of the puzzles I have put together. One puzzle they did replace but refused to replace the 2nd one because I couldn't provide the order #. What kind of ordering system doesn't keep order history for the company? Based on missing pieces and refusal to replace, I will not be ordering in the future.

Total lack of communication … I ordered a Hogworts jigsaw on 5th Jan and admit I have been very concerned as I have not recieved conformation of order/acknowledgement of payment or Tracking details I thought I had lost the money to yet again another scam company BUT lo and behold it arrived this morning (16th jan). Looks like a good product in a lovely well made box. The only reason I deducted 1star is the total lack of communication.