Beautiful , well made puzzles We ordered 5 puzzles! They took 2 weeks to deliver which is normal but seems like a long time in these times of Amazon "deliver today". The puzzles were very well packaged, in hard plastic cases. There is a slight chemical smell but nothing unexpected or unusual. The puzzles pieces are good quality, the puzzles are challenging and beautiful once completed. We have completed 4/5 of the puzzles and everything is perfect. I am looking at ordering some more and highly recommend this product!

As bad as it gets.. As bad as it gets... Sent the item using an incomplete address. Of course the delivery attempt failed. We could not pick it up because we never got the notification of the attempted delivery. After complaining they wanted to charge an extra 9 Eur for re-delivery. When we said no, they cancelled the order but still want us to pay the cost of the failed delivery. They do not understand that if they don't use the proper address and the delivery fails it is not the customer responsibility to pay for the shipping costs... avoid them if you don't want to get cheated out of your money

Love the puzzles….just ONE issue Love the puzzles. The quality & color is beautiful. Only thing l dislike is that I only bought the puzzles for a rainy day. A day when my anxiety is too much to handle. So on one of these anxiety filled days I decided to put one of the puzzles together. It took me a while to put it together but I was really excited about my progress. Imagine my disappointed at the end to realize a piece was missing!!! Ugggghhhh!

Bought puzzle because my granddaughter… Bought puzzle because my granddaughter (age 7) loves them. There was a delivery issue, totally my fault as the address was incomplete. So My order was returned. I contacted the company and long story short, the were extremely sympathetic and helpful in resending my order with the correct address. They also covered the shipping because I messed up in sending the funds for shipping. Anna, the customer service agent was wonderful. The puzzles are well made and beautifully painted. Thank you!

Pretty puzzles and good customer service Puzzels are packed in small plastic boxes so you can start putting them together straight away. They are very pretty with quite small pieces. The package arrived 3 weeks after ordering. Reliable customer service, I sent them an email and received an answer within 2 hours(!).