Total lack of communication … I ordered a Hogworts jigsaw on 5th Jan and admit I have been very concerned as I have not recieved conformation of order/acknowledgement of payment or Tracking details I thought I had lost the money to yet again another scam company BUT lo and behold it arrived this morning (16th jan). Looks like a good product in a lovely well made box. The only reason I deducted 1star is the total lack of communication.

Beautiful , well made puzzles We ordered 5 puzzles! They took 2 weeks to deliver which is normal but seems like a long time in these times of Amazon "deliver today". The puzzles were very well packaged, in hard plastic cases. There is a slight chemical smell but nothing unexpected or unusual. The puzzles pieces are good quality, the puzzles are challenging and beautiful once completed. We have completed 4/5 of the puzzles and everything is perfect. I am looking at ordering some more and highly recommend this product!

Pretty puzzles and good customer service Puzzels are packed in small plastic boxes so you can start putting them together straight away. They are very pretty with quite small pieces. The package arrived 3 weeks after ordering. Reliable customer service, I sent them an email and received an answer within 2 hours(!).

Still no order I am so disappointed with this company. I ordered multiple puzzles and waited my time for a tracking number. Nothing came. When I emailed them I received a tracking number that still says awaiting shipment details. I have emailed twice since I was assured the order would be delivered with no response. All I want are the puzzles as advertised and what I paid for. Order from Craft-hub with caution.

I placed my order on April 17th I placed my order on April 17th. I still haven't received any information. No tracking number nothing. I've sent 5 messages to them and no reply. Very unhappy about this. I'm waiting on 3 puzzles. Feeling like I've been scammed out of my money.