Overall a good experience but wire too short Overall a good experience, told me the product would come within 8-14 and came after 8 days. Good quality, however, I think cord for the box too short very few places I can put since I need a plug pretty close to it.

Great first experience I’ve ordered my kyotobox less than two weeks ago and it’s already here. I’m from Italy so I was a little bit scared that something could go wrong with the delivery, but luckly everything went fine. The box is perfect, I love it. They’re also super professional. I’m gonna buy something else for sure.

Really bad customer service The box itself looks super nice, but the cable was defective. (Probably already happened during shipping) So I wasn't able to use the box to its full extent. When I asked if I could get a new box sent or if I could get my money back, I got a strict no. They are not aware of any guilt and pack everything with the greatest care. I then asked if I could at least have a new cable so that I could repair it myself. That too was rejected. So I paid almost 40€ for a non-functioning box. Customer service is really a disaster. The website also advertises a 30-day money-back guarantee, which is absolutely not true

received the wrong Kyoto boxes. I waited about 3-4 weeks for my Kyoto box to come in which wasn’t to bad. But when I received them they weren’t the ones I ordered didn’t make for a great experience.

They said 7-10 business days I ordered… They said 7-10 business days I ordered on Dec 14 and it is Jan 2nd. I tried to get my tracking number to track the package and there isn’t a tracking number for my order. I have no way to track my order and still nothing has come. 70$ is a lot of money to spend for nothing to come.