They said 7-10 business days I ordered… They said 7-10 business days I ordered on Dec 14 and it is Jan 2nd. I tried to get my tracking number to track the package and there isn’t a tracking number for my order. I have no way to track my order and still nothing has come. 70$ is a lot of money to spend for nothing to come.

I loved the product but at first the… I love the product but at first the eyes were bad and I contacted support and they sorted me out but now my box won’t even turn on I’ve bought new batteries, and it still won’t turn on.

Send a mail and have been waiting an… Send a mail and have been waiting an entire month for the issue te be resolved ... after a delivery mistake on the companies end

Really bad customer service The box itself looks super nice, but the cable was defective. (Probably already happened during shipping) So I wasn't able to use the box to its full extent. When I asked if I could get a new box sent or if I could get my money back, I got a strict no. They are not aware of any guilt and pack everything with the greatest care. I then asked if I could at least have a new cable so that I could repair it myself. That too was rejected. So I paid almost 40€ for a non-functioning box. Customer service is really a disaster. The website also advertises a 30-day money-back guarantee, which is absolutely not true

This Company is still at the beginning But with a lot of Potential This Company is still at the beginning so you order can take Some Time But it will come. The quality ist realy good and they look fantastic. I tried to contact Someone but not because of an Probleme, I just asked a question about there products and was confronted with pure kindness. If you have worries because of your order you can take contact with the Support or the Instagram acc @kyotoboxu and maybe with @kyotoboxman. I can say you can Trust kyotobox.eu with 5 Stars and you need no worries.