IF YOU ALREADY PURCHASED FROM THEM YOU… IF YOU ALREADY PURCHASED FROM THEM YOU ARE SCREWED! It appears to be a small mama pop organization that outsources to China or some other country. This past month they seem to have been hit with delays and canceled orders and are panicking. One of the customer service reps, Jessica Miller, threatens legal action and insults you when you try to find out where your product is. They tout 5 to 7 days to ship And everyone who is leaving messages like me has waited over 30 days. I have attempted to cancel my order with no guarantee I will get a refund so I am working with my bank to do a chargeback. By the looks of things this company will be out of business soon. However there are still people out there who are enamored with this type of artwork. Do your research! Avoid these clowns

The best ever!! If there were 10 star reviews I would… If there were 10 star reviews I would choose that. That’s what they deserve!! From the beginning the customer service was exemplary! Then the canvas “painting” came. I cried happy tears. The picture was of our first 2 dogs together!!!! So beautiful!! I ordered a portrait of my best friends grandchildren for her birthday! Order with confidence!!

Was looking for a unique wedding gift… Was looking for a unique wedding gift idea to accompany a cash gift. Felt that a Designed By Memories portrait would be perfect. A watercolor canvas was created from one of the couple’s business trip photos where they got engaged. The folks at DBM tweaked the design to my request and also took care of my ordering oversight without any problems. Friendly, helpful and accommodating. I think this beautiful canvas will be a nice addition to the couple’s home.

I would give a 0 if I could I would give a 0 if I could. I’m shocked that they have a manager like this. I will only post one of her replies because they were so rude. Managers response as I have still not got my portrait. We literally resent the delay email, you're being ridiculous. Did you even check your spam folder? how many times are we gonna have to send this to you? jesus. Jessica Miller Designed By Memories Customer Support Team Manager

Poor photo made great! I had a photo that really wasn't the best. I never gave instructions on cropping or zooming but your magicians made the most beautiful picture from it! I couldn't be happier.. Thanks so much!