Shipping quality control issues Performed a small rush order for a single 4x2 stainless tag with overnight early A.M. shipping. Delivery was on time at 8 A.M. today, but shipping cardboard was empty and contained zero product other than air. Due to the time sensitive nature a second shipment has been dispatched, but I currently have no idea whether I will actually receive the product at 8 A.M. for a scheduled 12 P.M. public speaking event tomorrow with venue picked and speech written, or if this company is full of air. The online graphics design suite was industry leading and allowed transparency background delete, and they worked with me regarding early morning proofs and same-day shipping on Monday morning. I just haven't seen the physical product yet and this is going on 1 day late, for a 9x product to shipping cost order.

Plaque Was Bent The web site for ordering was great. It was good to be able to okay the proof before the order was made. The plaque was on time in delivery, but when I opened the package the plaque was bent. It has a little ripple in it. As it is metal I am not sure how to flatten it out. Because of this, the final product was okay, not great.

granite marker The engraving could be a bit more defined. The quality of the granite marker is great and the color is a true black. The customer service was excellent.

Best friends' memorial After a hand-made plaque deteriorated after many years outdoors, we decided to replace our memorial to our beloved pets with a brass one from PlaqueMaker.com. The poem we used reproduced beautifully, the web site was easy to manipulate and the cost was reasonable. The company was very helpful and the product is just as I had envisioned.

Initially my order was glitchy Initially my order was glitchy, but the way they made up for it is worth 5 stars. Someone dropped the ball on the instructions I had submitted online with my order and it was delayed about a week and a half. But the guy who fixed it was so personable and put a rush on my orders so I would receive them before my deadline. My brass cemetery plaque and my black granite plaque were as well done as commemoratives that cost twice as much. Exactly what I wanted, for a really decent price.