Someone Not Paying Attention! I asked Novelty Place if they could do a special order for me where an item was all one color. I was encouraged to send them an order directly rather than ordering on Amazon, which I did. While it was explained to me that due to USPS delivery times being delayed it did NOT help that when I got my order it was the STANDARD and not special order I requested. When I asked them to fix it I was told, 'Oh, for that kind of order you'd have to order in quantity.' As a customer service rep myself for over 11 years somebody did NOT know what was going on here. The only saving grace was that I did not need to return the order and my charge was refunded.

Great service Great service, minimal packaging, free shipping without having to spend a ton of money.

Best customer service I have expieranced. I judge things by when accidents happen and how the company responds. Yes the wrong item was sent but the customer service was on the ball and fixed the issue.I would absolutely buy AND refer this company.

e on 22nd I order something on this site on 22nd July 2023,and now the 21st September. And they say go to your post office to check .post office say they can't find the tracking number anywhere. Novelty say its been delivered. But I have ring door bell .so I know by looking at my videos no one has been to mine to deliver. So don't order from this company

DONT GIVE THEM YOUR MONEY! I have not received my jigsaw table which I ordered in August over 2 months ago. Having now read the other reviews I feel a complete fool. I notice they don't bother to reply to any of the people who had a similar experience to me. There are some good reviews, I suspect these are posted fraudulently but you can't hide the overwhelming truth. Don't give them any more money