Excellent service and shipping I said to my self ok out of Las Vegas I was like hmmm I know casinos and pawn shops, but I put in order the price was outstanding I mean the byrna price was great. They got it processed shipped out with tracking in like a day. Great company and customer service I have put two more orders in since. But from them solid company.

Drop Shippers Botach cleverly describes drop shipping as "shipped directly from our partners". If you mistakenly make a purchase of something that has to be drop shipped, they expect you to wait for the item to be shipped to them, and then for them to ship it to you. They will not refund you, and will hold your money.

Great trust worthy customer service I'm a California resident unfortunately and in late January early February we had a freedom week in California which gave us the ability to purchase ammunition from out of state and get it shipped to our door. Botach stood up for us and was willing to fulfill our orders within the short time we had. Unfortunately I ran into an issue with the shipper and was super bummed because time was running out. But amazingly the great customer service at Botach was on top of there game ie Mykala from customer service and seen that I was able to get my items all within the proper time frame. For all my California compliant needs for gear will be purchased using Botach. Once again thank you Mykala you really care about offering top notch customer service!

Horrible Horrible. Do not waste your time or money with this place. Horrible employees customer service is a joke. And all around hands down the worst experience I’ve ever had with a store. Please do yourself a favor and run far far away from this dumpster fire of a business.

False advertising I will never buy from botach ever again. Their customer service is non existent. Items on their website say "in stock same day shipping" but after placing an order you get an email saying that one item is on backorder and they hold your entire order until it comes in no matter how long it takes. And the site will still say in stock after they tell you it's on backorder. CS doesn't answer the phone and no one responds to email or voicemail so you can't cancel an order after it's placed. I'm pretty sure their website even blocked me from leaving a one star product review on their site. Try it yourself and see if it will post when you select one star. Buy from anyone else please. Companies like this should be put out of business.