I would've rated my web shopping… I would've rated my web shopping experience higher as I like the layout of site, however I needed to call to confirm the top opening on a cooler due to the images provided not being clear. Your customer service team answered question promptly. Thank you. The product purchased was Bison 12 Can XD Series - SoftPak Cooler Bag.

Gen 2 Lid=New O-Ring that is a Winner I ordered a replacement Gen2 lid for one of my Bison travel mugs as the one I had was pretty worn and leaking without great effort. The replacement lid has a new (to me) design o-ring that is tapered, unlike the older version that was squared. The new design seals much easier and far more effective than the older design.

My family has been using Bison Coolers… My family has been using Bison Coolers for over five years now. They are well made, and they really do keep cold stuff cold and hot stuff hot. We keep ordering them to give as gifts, and we're about to order several to use as prizes in a fundraiser for St. Jude's Children's Hospital. My wife just wishes you had a hot pink 32 oz tumbler!

Bison 22oz coffee mug Love my Bison 22oz coffee mug it keeps my drink hot for far longer then needed and when my lid broke (because I muscled it to much) I was disappointed but I was relieved to find well priced replacements on their website. Low and behold within a few days my replacements arrived promptly.

Great product and great support Great product and great support. I have multiple Bison products and they work for me every bit as well as the "name brand" for a much lower price point. They are not cheap knock-offs, the quality is first-rate. I have had problems with a couple of orders over the past several years, and customer service has always been super responsive and helpful. This probably means more to me than the quality of the product does. Great service is hard to find and sure appreciate it when I do.