Good Product / Bad Service No complaints about the product but customer service is sub-par. They are hard to reach, not willing to help and don't follow up.

Poor customer service Sent my knife to Kershaw to be sharpened. They sent me back someone else's knife. I contacted them about the error and immediately arranged to send the "wrong" knife back. After dozens of follow up calls to them, most involving them lying to me about the return status of my knife, I received my knife back 7 weeks later. My experience with their customer service was terrible. I will not purchase another product from them.

Never again.. I sent my pocket knife to be sharpened on 06/05/20. This review is being conducted on 09/15/20. As of this review, my knife is still AWOL. The worst part is that everytime I contact them, I get the same answer, "It is awaiting final inspection and will be sent out in two weeks". Today I am told that the wild fires in Oregon are halting the shipping process. Luckily I didn't pay too much for the knife and am currently shopping around for a better one. I understand the company may be doing the best as they can, but the least Kershaw could do is send a simple email to their customers, keeping them advised of the many delays.

Great staff and product! I had a wonderful customer service experience with Haley. She answered all of my questions and helped me create a special gift for my husband from our son for his first Christmas. Will definitely buy from again. Thank you!

Great knives!! Great selection of knives!! The service was great and my items were shipped very quickly!! I am extremely happy with my knives and the engraving! Would definitely buy from again!!