Love their specials I've ordered from this company before and had great service. But what I think I like most about them is their email specials. When they send you an email advertising a special, it is usually pretty good. They do not send out luke-warm specials.

I have purchased 3 each one the… I have purchased 3 each one the tip-lock breaks. The Tip-lock is made extremely cheap, out of plastic. I have tried contacting customer service several times and only get lied to on shipping the replacement part. I have thrown all three away and will get a different brand. David Hodges

Great Product Great Customer Service Very happy all around, I've always loved Kershaw Knives. Customer Service can make or break a sale, and I was very pleased with the attentiveness of their customer service via email.

If their warranty department stops… If their warranty department stops lying about the metal fracturing in the cold when opening the knife. And seeing if they’re going to replace it 100% free, send it in at your own cost and then calling you up and saying there’s a fee is they won’t except the warranty because they know that their blades are garbage I would never buy another knife from this company, , horrible warranties, Third World country banana republic. Sam the manger runs this clown show don’t have phone records of their employees talking to customers tell him they’re going to do stuff for free then turn around to you like he was talking to you and he knows what was said telling you he can’t do anything and you’re gonna have to be charged money all lies shame on them !

Horrible warranty service and poor customer service Sent in my knife that was very hard to deploy the blade. Also have the same model with different grips and it opens like a dream. Couple weeks later received the knife and Warranty services said there are no problems or material issues. I wrote back to them again and annotated how I used my Lyman Electronic Digital Trigger Pull Gauge to record almost 3.5 Lbs difference between the two knives, it shouldn't take 3.5Lbs on one knife and 6 lbs on the other to actuate the flipper and deploy the blade. That isn't right, and I'm waiting to hear their response. I've always bought Kershaw and CRKT knives, with the exception of a Buck now and then. I'll follow up with the results and hope there is good news to report from KAI. **************************************************** OK, here is their reply, with my response in brackets: Thank you for contacting us. It’s normal for there to be differences in the action of different knives [the 2 knives I compared are identical except for the grips and blade coating.] They are not calibrated to require a specific force to deploy.[Really? Isn't consistency in manufacturing vital in a production line?] In evaluation of this knife it was not found to be outside of manufacturing specifications.[ What is the specification for blade deployment?] Please let us know if there is anything else we can assist with. [No thanks CRKT will be MY go to blade from now on] Best, Alisha Bales, Warranty Services Kershaw Knives, Zero Tolerance Knives & Shun Cutlery.