Horrible warranty service and poor customer service Sent in my knife that was very hard to deploy the blade. Also have the same model with different grips and it opens like a dream. Couple weeks later received the knife and Warranty services said there are no problems or material issues. I wrote back to them again and annotated how I used my Lyman Electronic Digital Trigger Pull Gauge to record almost 3.5 Lbs difference between the two knives, it shouldn't take 3.5Lbs on one knife and 6 lbs on the other to actuate the flipper and deploy the blade. That isn't right, and I'm waiting to hear their response. I've always bought Kershaw and CRKT knives, with the exception of a Buck now and then. I'll follow up with the results and hope there is good news to report from KAI. **************************************************** OK, here is their reply, with my response in brackets: Thank you for contacting us. It’s normal for there to be differences in the action of different knives [the 2 knives I compared are identical except for the grips and blade coating.] They are not calibrated to require a specific force to deploy.[Really? Isn't consistency in manufacturing vital in a production line?] In evaluation of this knife it was not found to be outside of manufacturing specifications.[ What is the specification for blade deployment?] Please let us know if there is anything else we can assist with. [No thanks CRKT will be MY go to blade from now on] Best, Alisha Bales, Warranty Services Kershaw Knives, Zero Tolerance Knives & Shun Cutlery.

Excellent knife, awesome warranty service. Excellent knife at an affordable price. Top that off with amazing warranty service which I have used twice over the years. Got a replacement spring bar for assisted open mind numbingly fast. No exaggeration! Definitely is my favorite knife. I carry and use it daily for many years, and would buy another in a second. Thank you Kershaw!

Good Product / Bad Service No complaints about the product but customer service is sub-par. They are hard to reach, not willing to help and don't follow up.

Great Product Great Customer Service Very happy all around, I've always loved Kershaw Knives. Customer Service can make or break a sale, and I was very pleased with the attentiveness of their customer service via email.

I'd buy another one Usually no one does a review on a product their pleased with just wanted to let you know I really like this knife. I've had it for 14 years easy to sharpen and holds an edge well .