Never again.. I sent my pocket knife to be sharpened on 06/05/20. This review is being conducted on 09/15/20. As of this review, my knife is still AWOL. The worst part is that everytime I contact them, I get the same answer, "It is awaiting final inspection and will be sent out in two weeks". Today I am told that the wild fires in Oregon are halting the shipping process. Luckily I didn't pay too much for the knife and am currently shopping around for a better one. I understand the company may be doing the best as they can, but the least Kershaw could do is send a simple email to their customers, keeping them advised of the many delays.

Good Product / Bad Service No complaints about the product but customer service is sub-par. They are hard to reach, not willing to help and don't follow up.

Excellent knife, awesome warranty service. Excellent knife at an affordable price. Top that off with amazing warranty service which I have used twice over the years. Got a replacement spring bar for assisted open mind numbingly fast. No exaggeration! Definitely is my favorite knife. I carry and use it daily for many years, and would buy another in a second. Thank you Kershaw!

Poor customer service Sent my knife to Kershaw to be sharpened. They sent me back someone else's knife. I contacted them about the error and immediately arranged to send the "wrong" knife back. After dozens of follow up calls to them, most involving them lying to me about the return status of my knife, I received my knife back 7 weeks later. My experience with their customer service was terrible. I will not purchase another product from them.

I have purchased 3 each one the… I have purchased 3 each one the tip-lock breaks. The Tip-lock is made extremely cheap, out of plastic. I have tried contacting customer service several times and only get lied to on shipping the replacement part. I have thrown all three away and will get a different brand. David Hodges