Poor customer service I really don’t have any complaints about the product itself their made in USA knives our top quality in my opinion. The only complaint would be that I broke the clip After about two weeks of wearing. I wear it in my left pocket and the clip either got caught on the seatbelt or the door jam when I was exiting my truck it broke. That may have been my fault but it’s also the only knife that’s ever happened to. My complaints are with the customer service. A recently purchased a New knife with engraving. Communication back-and-forth is extremely slow it’s been about a month now and All I have to show for it is a pre-authorization shipping number. I called today to find out the status after trying to email and use their text response with no reply. I called to find out if we could expedite the process and get it shipped to me sooner. They were not helpful and told me that they might get to engraving it sometime this week and then they’ll ship it when they ship it. So in summary I think they make a fine product but their customer service needs a lot of work.

Horrible warranty service and poor customer service Sent in my knife that was very hard to deploy the blade. Also have the same model with different grips and it opens like a dream. Couple weeks later received the knife and Warranty services said there are no problems or material issues. I wrote back to them again and annotated how I used my Lyman Electronic Digital Trigger Pull Gauge to record almost 3.5 Lbs difference between the two knives, it shouldn't take 3.5Lbs on one knife and 6 lbs on the other to actuate the flipper and deploy the blade. That isn't right, and I'm waiting to hear their response. I've always bought Kershaw and CRKT knives, with the exception of a Buck now and then. I'll follow up with the results and hope there is good news to report from KAI. **************************************************** OK, here is their reply, with my response in brackets: Thank you for contacting us. It’s normal for there to be differences in the action of different knives [the 2 knives I compared are identical except for the grips and blade coating.] They are not calibrated to require a specific force to deploy.[Really? Isn't consistency in manufacturing vital in a production line?] In evaluation of this knife it was not found to be outside of manufacturing specifications.[ What is the specification for blade deployment?] Please let us know if there is anything else we can assist with. [No thanks CRKT will be MY go to blade from now on] Best, Alisha Bales, Warranty Services Kershaw Knives, Zero Tolerance Knives & Shun Cutlery.

Good Product / Bad Service No complaints about the product but customer service is sub-par. They are hard to reach, not willing to help and don't follow up.

I have purchased 3 each one the… I have purchased 3 each one the tip-lock breaks. The Tip-lock is made extremely cheap, out of plastic. I have tried contacting customer service several times and only get lied to on shipping the replacement part. I have thrown all three away and will get a different brand. David Hodges

Great Product Great Customer Service Very happy all around, I've always loved Kershaw Knives. Customer Service can make or break a sale, and I was very pleased with the attentiveness of their customer service via email.