Poor customer service I really don’t have any complaints about the product itself their made in USA knives our top quality in my opinion. The only complaint would be that I broke the clip After about two weeks of wearing. I wear it in my left pocket and the clip either got caught on the seatbelt or the door jam when I was exiting my truck it broke. That may have been my fault but it’s also the only knife that’s ever happened to. My complaints are with the customer service. A recently purchased a New knife with engraving. Communication back-and-forth is extremely slow it’s been about a month now and All I have to show for it is a pre-authorization shipping number. I called today to find out the status after trying to email and use their text response with no reply. I called to find out if we could expedite the process and get it shipped to me sooner. They were not helpful and told me that they might get to engraving it sometime this week and then they’ll ship it when they ship it. So in summary I think they make a fine product but their customer service needs a lot of work.

The owner Changed the font i'd asked for… The owner Changed the font is asked for because the knife was for a girl. Lisa didn't wait for my approval, but changed the font and sent the knife. When i stated I wanted the same font i asked for, the same font I'd had on 3 prior purchases, i was told it was her choice and i should be happy because 'any girl would like it' which is irrelevant- i want the font i asked for. I wanted the font the same. She just became angry on the phone and ended the phone call. I thought I had found a mom and pop shop i could trust after having made several prior purchases, but i won't use them again.

Poor customer service Sent my knife to Kershaw to be sharpened. They sent me back someone else's knife. I contacted them about the error and immediately arranged to send the "wrong" knife back. After dozens of follow up calls to them, most involving them lying to me about the return status of my knife, I received my knife back 7 weeks later. My experience with their customer service was terrible. I will not purchase another product from them.

Love their specials I've ordered from this company before and had great service. But what I think I like most about them is their email specials. When they send you an email advertising a special, it is usually pretty good. They do not send out luke-warm specials.

Never again.. I sent my pocket knife to be sharpened on 06/05/20. This review is being conducted on 09/15/20. As of this review, my knife is still AWOL. The worst part is that everytime I contact them, I get the same answer, "It is awaiting final inspection and will be sent out in two weeks". Today I am told that the wild fires in Oregon are halting the shipping process. Luckily I didn't pay too much for the knife and am currently shopping around for a better one. I understand the company may be doing the best as they can, but the least Kershaw could do is send a simple email to their customers, keeping them advised of the many delays.