The quality of work was exceptional and… The quality of work was exceptional and every interaction whether it was via email or phone was met with prompt reponses and helpful guidance.

all ways it is a great experience all ways it is a great experience, fast, quality, and the support team is amazing

It shouldn't have been so difficult I bought the package for eBook preparation and marketing, and everything got carried out at the end. The meta-data synthesis was more polished than I could have prepared it myself, and I certainly appreciate that. What was not available to me (as someone who looks back to see his sixtieth year) was a "You're signed on now, let us tell you about each step that is ahead prior to your book getting published and sent out." There were many steps along the way that needed guiding, and me doing that by emails with time-difference delays between AZ and New England as well as weekend delays could have been avoided it BookBaby had put together a "user-guide." Having MANY links to many steps really doesn't work for a novice writer; I didn't even know where to look for those, and there's a straightforward process from first-steps to the end if you'd just have someone describe it step-by-step.

Book baby is doing a great job in… Book baby is doing a great job in communicating with me. Cassidy is such a nice person in charge of my account. I enjoy working with her very much.

Abigail and the entire staff have been… Abigail and the entire staff have been more than helpful! We are still in the process of editing a few items and are excited about printing our first book in a few days! Our proof was more colorful than we expected. We can’t thank you guys enough. Our next book will be coming in a few months. Thanks again!