Outstanding Customer Service...Evelyn This is an outstanding company to do business with. This is due to Evelyn, who works in their Customer Service Department. I ordered a RC Plane which was 'Return to Sender' due to FedEx not having my new address in their system. Evelyn verified the plane was returned, then worked with me to reship the plane to a neighbor's house in a very timely manner. I will continue to do business with this company, knowing that Evelyn is there to resolve any issues that arise. Thank you.....Evelyn

I am quite pleased with my purchase… I am quite pleased with my purchase from ExHobby. The product was easy to find on their website, easy to purchase and arrived within a few days. My only negative comment is...I had to use a "chat" feature to answer my question, I'm not a fan of this feature, I'd rather speak with a human. I know this is the future, but sometimes you need a human, everything cannot be answered by AI.

Shipping mishap fixed Several mishaps in shipping items. Evelyn in customer service tried to remedy with missing parts. After receiving partial replacement, she offered a 50% discount to get another plane with the missing pieces included. Bam. Thank you so much. It might take a little time but if you have a problem, these guys will get it done. And the planes are good value

Outstanding customer service Outstanding customer service! Excellent communication, quick resolution and follow up to ensure my satisfaction. This is the way customer service is supposed to be. I highly recommend Evelyn and the team at E X Hobby. (Items were missing from my order and the team promptly resolved the issue in the smoothest experience possible) I will continue to bring my business to EX Hobby.

Great Customer Service "I was very pleased with the speed & professional service I received for my questions about my recent purchase. Evelyn Ji was very knowledgeable and answered all my concerns with her prompt reply. George Bruss Loudon, TN, USA"