The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!

Buyer beware!! Buyer beware!! Poor customer service. Company demonstrates no accountability. While when you activate your test kit, it says results can take six to eight weeks, true, however they send text messages with erroneous information and do not update their dashboard, SO, be prepared to call, multiple times to get any kind of an actual update, other than results are taking longer anticipated. My little girl has been waiting for a while to get these results with zero update to the estimated receipt of your results. Just use another company.

The most amazing family, adventure, and journey! The membership packages offered by ancestry.com, are amazing and helpful. They have provided us the opportunity to take a journey back in time and discover Family members we did not know. The website is Very user friendly, creating a family tree is easy And exciting!

I was amazed to find my half sister in… I was amazed to find my half sister in the first week. I was very skeptical when I started this. After seeing a picture of her mom, I was astonished how much we look alike. This has been awesome. BTW, am adopted

Average I still can’t view the ‘traits’ section of my DNA analysis. An ‘error’ notice appears instead of the traits info. My sister is posted as my ‘brother’. Some (two) fun photos of my grandmother. Average experience.