Excellent. Matt always returns phone calls promptly. The staff's knowledge of inventory is superior. Shipping is same day or next day, arrives in a timely manner and is packaged with attention to detail. Just the best. :)

Pleased beyond measure (Pun intended) I waited a number of years before buying strings online as I crave the human experience. I searched everywhere for the specific strings I needed for my Manouche style guitar and couldn't find them locally. After easily finding and ordering my strings on the site, the strings came in quickly and inside the package was a signed note with a personal cell of someone I could call or TEXT with any questions. That's about as personal and interactive as it gets with online purchases. Well done y'all!

I had questions about different guitar … I had questions about different guitar supports, called, and spoke to someone who was well-informed and helpful. My support came sooner than I expected with a nice note. I will be a repeat customer when it comes to my guitar needs and would recommend Stringsbymail to anyone.... I already have!

Greatest strings service out there Fast service, faster shipping, and the opportunity to create my own custom gauge sets of guitar strIngs from top manufacturers... what's not to love? I recommend this site to all of my music students, and band mates.

Top notch Great selection, good prices. Great service. They are proactive in resolving issues. I bought a guitar support which apparently had a fault and they promptly sent me an email stating the issue and they shipped out the new item right away.( I had noticed the problem but it was so minor I didn't even say anything to them) How many companies do that? Extremely pleased with all of my purchases from them and will definitely continue doing business with them. 2 big thumbs up.