Bruce P
GBLove this led magnify light! This led magnify light is fantastic for my aging eyes. I've tried other products, but this magnifier with the led lights exceeded my expectations. I also love the built in stand. Had a small issue but it was quickly resolved with help from product support.
Mr Howard
GBExcellent customer service. When I received my magnifier, it would not charge the battery so the light would not work. I contacted VisionAid directly by email, and they got back to me within 24 hours promising to send a replacement. This came within days and all is now working well. The item itself is very comfortable to wear and does the job I need well.
Allan Watanabe
GBGreat product and awesome customer service My magnifying glass was damaged during shipping. I used tape to hold it together and it’s still useable. I let the company know what happened and they sent me a new one. Awesome customer service and I would highly recommend to anyone. The magnifying glass itself is a 5 star product.
S J Noble
GBThe magnifying glasses are great The magnifying glasses are great, my issue is with ordering parts for them. I placed an order and my card was credited 7 day ago and the only thing I get by checking my order status is that it’s been received. There is nothing telling me when or will be shipped or the date I should receive it.
Joanne
GBSuper Customer Service! I am so impressed with the customer service I received last week! I’ve purchased a VisionAid magnifier a bit over a year ago and recently broke the clip that holds the magnifying lens. I got on VisionAid’s website and ordered a new clip for a mere $5.99. Delivery was quick, but I was unable to attach the new clip. I emailed the company, got an IMMEDIATE, courteous reply, and mailed off the new clip, broken clip and magnifier. The company must have open my package upon receipt, attached my new clip and mailed it back out on the day they received it. Amazing. I have never experienced such impressive service from any company. Btw, I have purchased a second VisionAid magnifier so now have one downstairs and upstairs. I’ll be taking both to needlework camp to show them off and lend to my friends.