Great customer service Great customer service. Had a minor issue with my original pair, new ones here in a few days, all good.

First impression on VisionAid magnifier VisionAid magnifier is a relatively inexpensive tool that helps me to perform work on electronic soldering and other closeup vision tasks that I used to perform without glasses before I turned 50. I have used them on a couple tasks and they have helped greatly. Everything worked out of the box. I understand that these are not a precision professional optical instrument costing much more. I was hoping to have a wider field of view, but that is likely the trade-off for the price point these are at. If you need to perform closeup vision work at various times and need an aid, these are worth the money.

Excellent product and customer service My wife bought these for cross stitching and loves them. We had an issue when they stopped changing but we contacted the company and couldn’t have been more pleased with their speedy reply, response and solution.

Received a defective product and sent a… Received a defective product and sent a complaint to the email included in the instruction manual. I promptly received an answer stating that a replacement would be sent. I received a number of follow up emails informing me of the shipment status. I have received my working replacement. The entire process was handled in a prompt and expedited manner. Kudos for your professionalism and l will gladly recommend and purchase from you again. I am using this product to help in making various audio cables, including but not limited to XLR and RCA cables. It is a great aid in the soldering process.

Super Customer Service! I am so impressed with the customer service I received last week! I’ve purchased a VisionAid magnifier a bit over a year ago and recently broke the clip that holds the magnifying lens. I got on VisionAid’s website and ordered a new clip for a mere $5.99. Delivery was quick, but I was unable to attach the new clip. I emailed the company, got an IMMEDIATE, courteous reply, and mailed off the new clip, broken clip and magnifier. The company must have open my package upon receipt, attached my new clip and mailed it back out on the day they received it. Amazing. I have never experienced such impressive service from any company. Btw, I have purchased a second VisionAid magnifier so now have one downstairs and upstairs. I’ll be taking both to needlework camp to show them off and lend to my friends.