Received a defective product and sent a… Received a defective product and sent a complaint to the email included in the instruction manual. I promptly received an answer stating that a replacement would be sent. I received a number of follow up emails informing me of the shipment status. I have received my working replacement. The entire process was handled in a prompt and expedited manner. Kudos for your professionalism and l will gladly recommend and purchase from you again. I am using this product to help in making various audio cables, including but not limited to XLR and RCA cables. It is a great aid in the soldering process.

Super Customer Service! I am so impressed with the customer service I received last week! I’ve purchased a VisionAid magnifier a bit over a year ago and recently broke the clip that holds the magnifying lens. I got on VisionAid’s website and ordered a new clip for a mere $5.99. Delivery was quick, but I was unable to attach the new clip. I emailed the company, got an IMMEDIATE, courteous reply, and mailed off the new clip, broken clip and magnifier. The company must have open my package upon receipt, attached my new clip and mailed it back out on the day they received it. Amazing. I have never experienced such impressive service from any company. Btw, I have purchased a second VisionAid magnifier so now have one downstairs and upstairs. I’ll be taking both to needlework camp to show them off and lend to my friends.

Love this led magnify light! This led magnify light is fantastic for my aging eyes. I've tried other products, but this magnifier with the led lights exceeded my expectations. I also love the built in stand. Had a small issue but it was quickly resolved with help from product support.

Excellent customer service. When I received my magnifier, it would not charge the battery so the light would not work. I contacted VisionAid directly by email, and they got back to me within 24 hours promising to send a replacement. This came within days and all is now working well. The item itself is very comfortable to wear and does the job I need well.

Reading Everything! Just tried on my vision Aid Magnifier. A quick read of the instructions and details provided me with info and magnifier options I might otherwise not have found. Made reading small print and working with fine detail possible again. Very happy with this product!