Ordering and checkout was easy Ordering and checkout was easy. My order arrived quickly. I am very happy with the Aurafil thread! Thank you!

This company goes the extra mile in… This company goes the extra mile in customer service! I am making a king quilt for my sister's birthday and 50th wedding anniversary. I ordered my thread to quilt and it seemed longer than ever to receive. I wrote to ask when it might be sent and customer service immediately responded, explaining the delay and when it was expected. Imagine my delight when all the thread came on Thursday when the shipping company predicted a Monday delivery! Now the only delay is me :). I am a loyal fan of Sewing Parts Online for all my quilting and sewing needs.

I recently was gifted a new Baby Lock… I recently was gifted a new Baby Lock Brilliant. I wanted to add some accessories and feet. Sewingpartsonline makes it so easy to find machine parts and accessories specific to your machine. Their check out process is quick and painless and shipping is quick, parts and products are carefully packaged. I love this online store, I can find what I need all in one place, from machine bits to notions.

Fails its customers I agree with the reviewer regarding their return policy. It is a joke and only favors their company. They are not easy returns. They start with boilerplate responses and always want a ‘technician’ to look at the defective products they sell and then charge you to return the item for their discretionary assessment or deduct their shipping charge from whatever discretionary credit they offer if you received free shipping. Mine was a dangerously flawed rotary cutter they first suggested I adjust. It’s designed to cut through 6 layers of fabric. Customers should not have to deal with fixing defects. You will never recoup the cost of what you paid if you return anything to them. They are an example of all around bad business practice and fail at customer service. Better to file a complaint with the state attorneys general and let consumer affairs investigate.

The order process was straightforward and easy The order process was straightforward, and the sewing table was delivered promptly in 3 boxes with no shipping damage. I'm just waiting for the custom insert.