Fails its customers I agree with the reviewer regarding their return policy. It is a joke and only favors their company. They are not easy returns. They start with boilerplate responses and always want a ‘technician’ to look at the defective products they sell and then charge you to return the item for their discretionary assessment or deduct their shipping charge from whatever discretionary credit they offer if you received free shipping. Mine was a dangerously flawed rotary cutter they first suggested I adjust. It’s designed to cut through 6 layers of fabric. Customers should not have to deal with fixing defects. You will never recoup the cost of what you paid if you return anything to them. They are an example of all around bad business practice and fail at customer service. Better to file a complaint with the state attorneys general and let consumer affairs investigate.

Harriet sewing desk is a winner I ordered the Harriet sewing desk. The shipment arrived quickly. The piece is of good quality, attractive and well-designed, and was actually fun to put together. The instructions are very clear and carefully drawn. It took several hours, with the help of another person for part of the time. The trickiest part was installing the hydraulic lift arm, but I did that on my own and it is working well. The drawer handles and other hardware on the cabinet are quite attractive, and the caster wheels work well. There was a tiny crack on one drawer back piece, and even though it didn't show and was probably insignificant to the strength of the drawer, the company replaced it immediately at no cost to me. I received the replacement part in 2 days. Be aware that the quilting extender that goes to the back of the desk is not included. It costs extra, and at this point only comes in the wood color, not the white.

Great company, great ruler. I received my order in a timely manner and the rulers are wonderful. As you get older, hand strength to hold a ruler down isn’t as strong so rulers can sometimes slip a fraction when cutting. Quilter’s Select rulers alleviate that problem. The grip is phenomenal and it makes cutting much more precise. I’d recommend them to anyone. Also, I found your company online and I love all the products you carry. An added treat were the mini lessons you offered over the last few days for National Sewing Month. I took advantage of many of them once I figured out that they were on CST!! I missed a few that I wanted to see 😕 because of my stupidity. I hope this is an annual event.

The order process was straightforward and easy The order process was straightforward, and the sewing table was delivered promptly in 3 boxes with no shipping damage. I'm just waiting for the custom insert.

The website is easily navigated The website is easily navigated, well curated, and the ordering process was simple. My order was delivered promptly. I will be ordering again!