Beat up box. Fortunately the books were vacuum wrapped in plastic because the shipping box was too big, the air packs were not satisfactory to cushion the books so they shifted inside and the box was really beat up. By the time the USPS delivered it, one entire end of the box was gaping open. Only the corners of the two large hardback books I ordered were a little bent. These are Christmas presents so I wanted them to be pristine. Next time I think I’ll pick up in store, if that option is available. Otherwise order process was great and delivery was actually 4 days earlier than expected.

Shipped fast, one book damaged My books arrived in two days of ordering them but one is folded pretty badly, I’ve got thick skin so I won’t return it but it is mildly annoying. EDIT: They offered to replace my book within 24 hours of this review being posted

Book was shipped quickly Book was shipped quickly. However, I do think a "DO NOT BEND" label would have been helpful as the post office bent it in half to get it into my mailbox. Granted it is a not-too-thick trade paperback and I can put it under a weight and flatten it. Just annoying.

Love the store but I have to say you… Love the store but I have to say you are lacking in the section or selection of books on atheism and philosophy. I have gone to locations all over the the country and I think I have purchased most of the atheism and philosophy books in your stores I have visited. The bible, christian, and spirituality sections are huge. Take some space away from those sections. I buy a lot of books from Amazon and directly from atheist authors. There are a lot of us who are atheist and enjoy philosophy. That section deserves at least 2 bookshelves but there is less than one in each B&N I go to.

We've got our parcel at 10-13-2022 We've got our parcel at 10-13-2022. Our order content was three thin light by the wieght books , all soft covered. Our order cost to us 200+ AUD. It was smashed box with damaged corner. When we opened the box we realized the box NOT FIT to order content at all, as it's too BIG. Meanwhile all three books weren't wrapped at all and haven't any spacers in between books and box.All three items in the box got some kind of damage incl.n NOT fixable water damage. We can't use the books at its current conditions. We did report about our problem to B@N customer service immediately. They (Oscar) were really marvelous : fast prompt answers, perfect communication and most of all above -very effective and professional actions to fix our problem. Thank you and regards.