Shipped fast, one book damaged My books arrived in two days of ordering them but one is folded pretty badly, I’ve got thick skin so I won’t return it but it is mildly annoying. EDIT: They offered to replace my book within 24 hours of this review being posted

Barnes & nobles was a good place for me… Barnes & nobles was a good place for me to restart in my reading but to wait on delivery is terrible I ordered it on Monday took about a week and a half to get a book never do that again

We've got our parcel at 10-13-2022 We've got our parcel at 10-13-2022. Our order content was three thin light by the wieght books , all soft covered. Our order cost to us 200+ AUD. It was smashed box with damaged corner. When we opened the box we realized the box NOT FIT to order content at all, as it's too BIG. Meanwhile all three books weren't wrapped at all and haven't any spacers in between books and box.All three items in the box got some kind of damage incl.n NOT fixable water damage. We can't use the books at its current conditions. We did report about our problem to B@N customer service immediately. They (Oscar) were really marvelous : fast prompt answers, perfect communication and most of all above -very effective and professional actions to fix our problem. Thank you and regards.

Good online service but poor packaging Book purchase on line was smoothly… Book purchase on line was smoothly processed. Only shortcoming was the book was packaged in a cardboard box unwrapped and left uncovered on porch in heavy rain. Box fell apart when lifted. Fortunately the book was dry but would not have been if left out a little longer. B&N should use recyclable packaging for shipping books.

Late review Have ust been lazy. What's more to say about B&N? It's a fantasy island for bookworms. The collection is phenomenal, hardcovers are something I could die for. I've become an almost monthly visitor after the pandemic and every penny spent is worth all the dopamine.