Barnes & Noble has provided me with… Barnes & Noble has provided me with excellent customer support, both in person and via telephone/email. They have taken the issues with my orders seriously and provided very reasonable solutions. When I went to pick up the order in question, I was also greeted with a complementary Starbucks voucher. Little details, but from start to finish, B&N Customer support was excellent, thanks!!

Very Positive Experience, Will Likely Order Again It's been a while since I have ordered books online as I am usually a bit nervous about the condition the books will arrive in based on how they were packaged in the box. However, the shipping material was more than adequate to protect the books I bought and they all arrived undamaged. Will definitely order from B&N.com again if I am unable to go to a physical store or if the store doesn't have what I want in stock, the latter being the case for this order. I also appreciate that this order came at the same time as another order I made despite coming from two different shipping facilities, especially since I was planning to read one of the books in this order sooner than those in the other order.

Good online service but poor packaging Book purchase on line was smoothly… Book purchase on line was smoothly processed. Only shortcoming was the book was packaged in a cardboard box unwrapped and left uncovered on porch in heavy rain. Box fell apart when lifted. Fortunately the book was dry but would not have been if left out a little longer. B&N should use recyclable packaging for shipping books.

Beat up box. Fortunately the books were vacuum wrapped in plastic because the shipping box was too big, the air packs were not satisfactory to cushion the books so they shifted inside and the box was really beat up. By the time the USPS delivered it, one entire end of the box was gaping open. Only the corners of the two large hardback books I ordered were a little bent. These are Christmas presents so I wanted them to be pristine. Next time I think I’ll pick up in store, if that option is available. Otherwise order process was great and delivery was actually 4 days earlier than expected.

Book worm The B&N in Birkdale Village is huge. They have a wide selection of books and many hard to find books are available at this location. If you cannot find what you need, someone is always available to assist. The magazine selection is the largest I’ve ever seen along with the Starbucks sitting area. The books and other merchandise is reasonably priced. There are discounts on selected items all the time. When you visit, please be aware that parking can be a bit challenging.