Good online service but poor packaging Book purchase on line was smoothly… Book purchase on line was smoothly processed. Only shortcoming was the book was packaged in a cardboard box unwrapped and left uncovered on porch in heavy rain. Box fell apart when lifted. Fortunately the book was dry but would not have been if left out a little longer. B&N should use recyclable packaging for shipping books.

Delivered Before/On-Time Packages! 5/5 I ordered 2 books, and Barnes and Noble kept me up to date on delivery dates, including when one of the books had a changed delivery date. However, both books arrived before the determined delivery date, both on the same day, which wasn't expected, and both in wonderful condition with minimal to no damage. A wonderful job!

PANIC! Vinyl It took me forever to find all the older Panic! At The Disco albums on vinyl. I went down a rabbit hole to find a reputable seller/company who had them, and that's how I found that B&N had this album in particular. Panic! At The Disco is so embedded into my soul, that it's definitely a fever I can't sweat out ;)

Excellent Found this book for my friend who never read Jack London. I think it is perfect, ordering was easy, free shipping with my B&N membership. Delivered as promised by the deadline. Very satisfying experience. Thank you

I have loved Barnes & Noble for years… I have loved Barnes & Noble for years and their customer service (when needed) had always been wonderful. This time was quite different. I pre-ordered a book that unfortunately got delayed by the publisher. That, however, was not the problem. The problem was that I ordered a hardcover copy of the book, but what arrived in the mail (when the book finally released) was a paperback. I promptly contacted Customer Service by phone, hoping to get the situation sorted, and I repeatedly received pushback. I double-checked my records and I had proof that I ordered and paid for the hardcover copy. The agents initially argued that I ordered a paperback. I did not. Then, after diving deeper into their records, they admitted that I ordered a hardcover, but said there was nothing they could do. The system recorded my order as a paperback. The only solution, they said, was for me to order the book again. This was a problem for me because my original order was with a 25% off promo and free shipping. If I had to order again, I would lose those discounts. The agents were able to give me a reference ticket that would approve me for those same discounts, but they refused to apply them until AFTER I placed a second order. They would charge me the full amount and then would retroactively apply a refund for the discount that would take several days. That meant they expected me to pay for the same book TWICE. And the cost of the book had increased, so ultimately I paid more anyway. Not only that, but they were nasty about the copy that I wanted to return. Customer Service flat out refused to issue a refund (on the wrong merchandise) until it was returned to them. I already wanted to return the book, but I can't understand why they had to be so nasty about it - as if I were trying to scam them! One agent (I talked to several) even offered to let me keep the wrong merchandise at no charge (which I didn't want) but then took the offer back! I asked to speak to a supervisor and that went even worse. I got the same story of how I would have to make a new order and they were being condescending with me because I was 'making things difficult.' All I wanted was for them to send me the hardcover I ordered and they already had the money for it! Instead, they acted as if it were all my fault and forced me to make a second order which never should have been necessary in the first place. I don't know what happened that caused my order to get mixed up in their system, but clearly Barnes & Noble is not taking responsibility and that shakes my confidence in them moving forward.