Good online service but poor packaging Book purchase on line was smoothly… Book purchase on line was smoothly processed. Only shortcoming was the book was packaged in a cardboard box unwrapped and left uncovered on porch in heavy rain. Box fell apart when lifted. Fortunately the book was dry but would not have been if left out a little longer. B&N should use recyclable packaging for shipping books.

We've got our parcel at 10-13-2022 We've got our parcel at 10-13-2022. Our order content was three thin light by the wieght books , all soft covered. Our order cost to us 200+ AUD. It was smashed box with damaged corner. When we opened the box we realized the box NOT FIT to order content at all, as it's too BIG. Meanwhile all three books weren't wrapped at all and haven't any spacers in between books and box.All three items in the box got some kind of damage incl.n NOT fixable water damage. We can't use the books at its current conditions. We did report about our problem to B@N customer service immediately. They (Oscar) were really marvelous : fast prompt answers, perfect communication and most of all above -very effective and professional actions to fix our problem. Thank you and regards.

The Noble Hotdog Absolutely horrible, I had called Barnes & Noble about their new item, The Noble hotdog that I have been told about. They had given my Sisters boyfriends aunties cousin a hotdog when she had called and ordered but when I ordered I had gotten through and asked for one large noble hotdog please and was rudely rejected and threatened with the police! 😱 Over your new noble hotdog! More like the Noble Scam!

Book worm The B&N in Birkdale Village is huge. They have a wide selection of books and many hard to find books are available at this location. If you cannot find what you need, someone is always available to assist. The magazine selection is the largest I’ve ever seen along with the Starbucks sitting area. The books and other merchandise is reasonably priced. There are discounts on selected items all the time. When you visit, please be aware that parking can be a bit challenging.

Very Positive Experience, Will Likely Order Again It's been a while since I have ordered books online as I am usually a bit nervous about the condition the books will arrive in based on how they were packaged in the box. However, the shipping material was more than adequate to protect the books I bought and they all arrived undamaged. Will definitely order from B&N.com again if I am unable to go to a physical store or if the store doesn't have what I want in stock, the latter being the case for this order. I also appreciate that this order came at the same time as another order I made despite coming from two different shipping facilities, especially since I was planning to read one of the books in this order sooner than those in the other order.