Good online service but poor packaging Book purchase on line was smoothly… Book purchase on line was smoothly processed. Only shortcoming was the book was packaged in a cardboard box unwrapped and left uncovered on porch in heavy rain. Box fell apart when lifted. Fortunately the book was dry but would not have been if left out a little longer. B&N should use recyclable packaging for shipping books.

Very Positive Experience, Will Likely Order Again It's been a while since I have ordered books online as I am usually a bit nervous about the condition the books will arrive in based on how they were packaged in the box. However, the shipping material was more than adequate to protect the books I bought and they all arrived undamaged. Will definitely order from B&N.com again if I am unable to go to a physical store or if the store doesn't have what I want in stock, the latter being the case for this order. I also appreciate that this order came at the same time as another order I made despite coming from two different shipping facilities, especially since I was planning to read one of the books in this order sooner than those in the other order.

Delivered Before/On-Time Packages! 5/5 I ordered 2 books, and Barnes and Noble kept me up to date on delivery dates, including when one of the books had a changed delivery date. However, both books arrived before the determined delivery date, both on the same day, which wasn't expected, and both in wonderful condition with minimal to no damage. A wonderful job!

Beat up box. Fortunately the books were vacuum wrapped in plastic because the shipping box was too big, the air packs were not satisfactory to cushion the books so they shifted inside and the box was really beat up. By the time the USPS delivered it, one entire end of the box was gaping open. Only the corners of the two large hardback books I ordered were a little bent. These are Christmas presents so I wanted them to be pristine. Next time I think I’ll pick up in store, if that option is available. Otherwise order process was great and delivery was actually 4 days earlier than expected.

The Noble Hotdog Absolutely horrible, I had called Barnes & Noble about their new item, The Noble hotdog that I have been told about. They had given my Sisters boyfriends aunties cousin a hotdog when she had called and ordered but when I ordered I had gotten through and asked for one large noble hotdog please and was rudely rejected and threatened with the police! 😱 Over your new noble hotdog! More like the Noble Scam!