We've got our parcel at 10-13-2022 We've got our parcel at 10-13-2022. Our order content was three thin light by the wieght books , all soft covered. Our order cost to us 200+ AUD. It was smashed box with damaged corner. When we opened the box we realized the box NOT FIT to order content at all, as it's too BIG. Meanwhile all three books weren't wrapped at all and haven't any spacers in between books and box.All three items in the box got some kind of damage incl.n NOT fixable water damage. We can't use the books at its current conditions. We did report about our problem to B@N customer service immediately. They (Oscar) were really marvelous : fast prompt answers, perfect communication and most of all above -very effective and professional actions to fix our problem. Thank you and regards.

Book worm The B&N in Birkdale Village is huge. They have a wide selection of books and many hard to find books are available at this location. If you cannot find what you need, someone is always available to assist. The magazine selection is the largest I’ve ever seen along with the Starbucks sitting area. The books and other merchandise is reasonably priced. There are discounts on selected items all the time. When you visit, please be aware that parking can be a bit challenging.

Gift Card Issues-B&N won't make it right On 12/19/2023, my fiancé purchased a B&N gift card in the amount of $50 for me from store #2082. This purchase was made in cash. When the purchase was completed, the cashier- Maeve L stated that there was an issue with the register and that they needed to move to another one. She "reprocessed" the transaction and provided the gift receipt but stated that she could not provide the actual receipt. She confirmed that the card was active and had the funds on it. My fiancé went on his way. The gift card then sat wrapped under the Christmas tree until Christmas day, in no one's possession but the tree. Fast forward to 3/24/24 which is when I attempted to use the GC in store #2082. When attempted, I was told that the gift card was not activated but since I had the gift receipt, it would be no issue to have the card replaced, I was to call the customer service number. Upon calling, I was then told that the card was used 3 days after purchase though it was sitting wrapped under the Christmas tree and in no one's possession. The 4-digit pin was not revealed until I attempted use in store on that Sunday, 3/24/2024. If this is the case and the card was used while in no one's possession (but a tree that does not have the ability to make purchases), then we were sold a compromised card. When I had not heard back in over a week, I called the customer service number back. The gentleman I spoke with then had the audacity to ask me if "the person who bought me the card may have used it and not told me" Which really irritated my fiancé. After escalating to a supervisor and going back and forth with her for some minutes, she finally pulled up my email and located the notes on my account. She advised that my concern was still being investigated. On, 4/2/24 I received an email from the B&N team that nothing can be done since the card was never activated. I have been provided with different information from every single individual that has investigated this concern for me which is very troubling. This card was purchased and paid for at a brick-and-mortar location and a physical gift receipt was provided yet, I cannot use it and have been going in circles. I have communicated with B&N on multiple occasions via email now providing them with all requested information including screenshots of the GC and associated receipt. I have received nothing but radio silence. My BBB complaint remains unanswered and my concern unresolved. I will no longer be spending any of my hard-earned money at this company unless they decide to take the time to make things right. - B&N has contacted me below asking for more information. More information had been provided. No contact since.

Love the store but I have to say you… Love the store but I have to say you are lacking in the section or selection of books on atheism and philosophy. I have gone to locations all over the the country and I think I have purchased most of the atheism and philosophy books in your stores I have visited. The bible, christian, and spirituality sections are huge. Take some space away from those sections. I buy a lot of books from Amazon and directly from atheist authors. There are a lot of us who are atheist and enjoy philosophy. That section deserves at least 2 bookshelves but there is less than one in each B&N I go to.

Book was shipped quickly Book was shipped quickly. However, I do think a "DO NOT BEND" label would have been helpful as the post office bent it in half to get it into my mailbox. Granted it is a not-too-thick trade paperback and I can put it under a weight and flatten it. Just annoying.