Late review Have ust been lazy. What's more to say about B&N? It's a fantasy island for bookworms. The collection is phenomenal, hardcovers are something I could die for. I've become an almost monthly visitor after the pandemic and every penny spent is worth all the dopamine.

It was easy to order It was easy to order, and it arrived earlier than posted but the jail requires bibles be purchased through Amazon.com only so I've called the jail and they are returning it! I'm sorry that was my mistake but you did your job quite well and I will order through you again because of that fact! Thank you for your excellent service! I will most definitely recommend you to all my friends! Respectfully, Michelle M Manthis cc: file

Gift Card Issues-B&N won't make it right On 12/19/2023, my fiancé purchased a B&N gift card in the amount of $50 for me from store #2082. This purchase was made in cash. When the purchase was completed, the cashier- Maeve L stated that there was an issue with the register and that they needed to move to another one. She "reprocessed" the transaction and provided the gift receipt but stated that she could not provide the actual receipt. She confirmed that the card was active and had the funds on it. My fiancé went on his way. The gift card then sat wrapped under the Christmas tree until Christmas day, in no one's possession but the tree. Fast forward to 3/24/24 which is when I attempted to use the GC in store #2082. When attempted, I was told that the gift card was not activated but since I had the gift receipt, it would be no issue to have the card replaced, I was to call the customer service number. Upon calling, I was then told that the card was used 3 days after purchase though it was sitting wrapped under the Christmas tree and in no one's possession. The 4-digit pin was not revealed until I attempted use in store on that Sunday, 3/24/2024. If this is the case and the card was used while in no one's possession (but a tree that does not have the ability to make purchases), then we were sold a compromised card. When I had not heard back in over a week, I called the customer service number back. The gentleman I spoke with then had the audacity to ask me if "the person who bought me the card may have used it and not told me" Which really irritated my fiancé. After escalating to a supervisor and going back and forth with her for some minutes, she finally pulled up my email and located the notes on my account. She advised that my concern was still being investigated. On, 4/2/24 I received an email from the B&N team that nothing can be done since the card was never activated. I have been provided with different information from every single individual that has investigated this concern for me which is very troubling. This card was purchased and paid for at a brick-and-mortar location and a physical gift receipt was provided yet, I cannot use it and have been going in circles. I have communicated with B&N on multiple occasions via email now providing them with all requested information including screenshots of the GC and associated receipt. I have received nothing but radio silence. My BBB complaint remains unanswered and my concern unresolved. I will no longer be spending any of my hard-earned money at this company unless they decide to take the time to make things right. - B&N has contacted me below asking for more information. More information had been provided. No contact since.

Delivered Before/On-Time Packages! 5/5 I ordered 2 books, and Barnes and Noble kept me up to date on delivery dates, including when one of the books had a changed delivery date. However, both books arrived before the determined delivery date, both on the same day, which wasn't expected, and both in wonderful condition with minimal to no damage. A wonderful job!

Very Positive Experience, Will Likely Order Again It's been a while since I have ordered books online as I am usually a bit nervous about the condition the books will arrive in based on how they were packaged in the box. However, the shipping material was more than adequate to protect the books I bought and they all arrived undamaged. Will definitely order from B&N.com again if I am unable to go to a physical store or if the store doesn't have what I want in stock, the latter being the case for this order. I also appreciate that this order came at the same time as another order I made despite coming from two different shipping facilities, especially since I was planning to read one of the books in this order sooner than those in the other order.