Legacy Tree Review Legacy Tree Review I have completed the first of two phases for my project. I am floored with the phenomenal quality of the report. The level of investigative effort is amazing. I absolutely recommend legacy tree and the have my highest praise I have never seen anything so meticulously researched, and so well put together

A very satisfactory outcome The team and my researcher (Carolyn and Sarah), communicated in a timely manner and explained their search strategies and the data as we went along. I could always ask questions and they guided me in doing some of the research myself as most of the archive searches had to be carried out in German. This saved me money and I learned a lot during the process. I got all the data I needed to make the link with information from my cousin and against the odds managed to identify my biological father. I am so relieved I know where I come from.

So much hope, so so much disappointment at what we got back Sadly we were really disappointed at the support and result we received from legacy Tree Genealogists. We were really keen to understand more about my wife’s Italian heritage which sadly did not pass though as her mum sadly died early in her life. We hoped using legacy tree that they could help us but we were so disappointed. Paying around US$5000 and giving some what we thought was a good project brief and upfront information we hoped with little expectation to have something back to pass down to our children . Sadly the project took much longer than expected with requests for further funds for expenses to get someone onsite for one side of the family before even considering what we had asked for and then adding more for that. We raised the project with legacy tree in Feb/Mar 2023 with some preliminary desk work being completed by them then with local help needed . We had to wait until November for this ( although to be fair they did say they could possibly get someone they had found to look a month or so earlier but we decided to wait to get their first choice local researcher to review . All in all not a great experience and only 50% of family tree review we hoped an thought paid for ( due to further fees requested we asked them to just focus on my wife’s fathers side) final bound document disappointing with out of focus documents and no real idea even where my wife’s parents lived in Rome in The 30s despite lots of official documents that sadly we cannot personally translate . We were hoping to use legacy tree again for my Irish family tree. We won’t

I would not recommend LegacyTree I would not recommend LegacyTree. They failed to deliver any output on one of my objectives because they had used all the allotted project time. Without consulting me they made a bad prioritisation decision to limit data collection to a period far too short to cover the years relevant to this objective. To compound the problem they refused to acknowledge this error and do anything to rectify the issue. For the benefit of Trustpilot readers and to avoid any doubt my additional comments below respond to LegacyTree’s reply to my initial post. I contacted my Project Manager and LegacyTree management as soon as I became aware of the problem and well before my initial Trustpilot post. On my project LegacyTree’s statement, “If they run into issues they communicate with you about what you’d like to do.”, is incorrect. They never did this. The first I knew there was a problem was when I received the final report.

I wish I would have found and read the… I wish I would have found and read the reviews for this company before I hired them. I’m now concerned for my project being verified and done by professionals, that I thought was this company. For over a year I’ve been requesting/emailing asking for the the status of my family Lineage project. My project started March 2022, I already had done a lot of my own research that I backed up by information I got from my 94 yr mom before she passed away. I hired this company to verify what I found from my mothers family because my research showed our family came to America in 1600’s. I want to leave my children verified and documented family history before I pass away. It’s now August 2023, I’ve been in touch with the person in charge of my project, to only get the same excuse, New York State archives department hasn’t sent them my family genealogy documents. Of course they have been paid so it may not be a priority for them anymore. I’m worried that my project may not verify my family history along with a professional binder showing my family history after reading others reviews here and other review sites.