These people are real professionals These people are real professionals. They solved a couple of major family questions. They are easy to work with. You get what you pay for.

I would not recommend LegacyTree I would not recommend LegacyTree. They failed to deliver any output on one of my objectives because they had used all the allotted project time. Without consulting me they made a bad prioritisation decision to limit data collection to a period far too short to cover the years relevant to this objective. To compound the problem they refused to acknowledge this error and do anything to rectify the issue. For the benefit of Trustpilot readers and to avoid any doubt my additional comments below respond to LegacyTree’s reply to my initial post. I contacted my Project Manager and LegacyTree management as soon as I became aware of the problem and well before my initial Trustpilot post. On my project LegacyTree’s statement, “If they run into issues they communicate with you about what you’d like to do.”, is incorrect. They never did this. The first I knew there was a problem was when I received the final report.

I tried to do research myself with what… I tried to do research myself with what info I had, but kept hitting a brick wall. I had a great life with my adoptive family and really had no desire to look for my birth family. Most of my adopted family is either deceased or out of touch. I recently lost my wife of 46 years left me with with no reason to go on. So I decided to search for my birth family as a reason to get up in the morning. Your folks found six half siblings and a first cousin still living. I emailed them all and have only gotten a response from my cousin. Even if I don't get a response from my half brothers and sisters, it was worth the journey. The folks who did the research efficient, knowledgeable, friendly and compassionate. I was very lucky to have been connected to Legacy Tree and you all remain in my thoughts.

So much hope, so so much disappointment at what we got back Sadly we were really disappointed at the support and result we received from legacy Tree Genealogists. We were really keen to understand more about my wife’s Italian heritage which sadly did not pass though as her mum sadly died early in her life. We hoped using legacy tree that they could help us but we were so disappointed. Paying around US$5000 and giving some what we thought was a good project brief and upfront information we hoped with little expectation to have something back to pass down to our children . Sadly the project took much longer than expected with requests for further funds for expenses to get someone onsite for one side of the family before even considering what we had asked for and then adding more for that. We raised the project with legacy tree in Feb/Mar 2023 with some preliminary desk work being completed by them then with local help needed . We had to wait until November for this ( although to be fair they did say they could possibly get someone they had found to look a month or so earlier but we decided to wait to get their first choice local researcher to review . All in all not a great experience and only 50% of family tree review we hoped an thought paid for ( due to further fees requested we asked them to just focus on my wife’s fathers side) final bound document disappointing with out of focus documents and no real idea even where my wife’s parents lived in Rome in The 30s despite lots of official documents that sadly we cannot personally translate . We were hoping to use legacy tree again for my Irish family tree. We won’t

The Legacy Tree Genealogical team has… The Legacy Tree Genealogical team has built up a family tree where I thought it never could be found. They have gone into Poland and archives in a fruitful and productive study...and done it with accuracy and precision. So far I have had 3 small projects done for the Polak family in Kozowka, Mikulince, Tarnopol, Galacia, Austrian Empire ..and it has been done within my means and with great success. Thank you. With great appreciation...Donna Danuta Polak Saunders