Unprofessional I have ordered a volitation 9053, removed it from the packaging. Tested to to If it works, and tail rotar does not work. I have called them ( from Canada, there is no 1-800 number ), and waited for 20 mins with no response. Emails do not get responded to either. Costs are mounting up in calls, and personal time. They have made my entry into this hobby, and any possible future purchases from them slim. I will spend my time posting my review.

Customer Service really sucks however… Customer Service really sucks however the products are good and priced pretty well if you can find a deal. Do not expect amazon support but your item should be fine. Using them for a few years now.

Very poor customer service and low quality items. I was searching for a specific RC Helicopter WLToys V931 and decided to buy from Xheli.com Unfortunately that choice wasn't in my best interest. First off the shipping cost was unreasonable for the $150.00 that I spent at their store. When I received the helicopter, it was broken in several places and the cosmetics of the v931 were less than poor. When I tried contacting them it was over a week before I finally was able to contact someone (after 6 emails and 5 "submit a tickets" which I received no response). All said they didn't refund the total amount that I spent on the helicopter. Unreliable customer service and poor products. I advise avoiding Xheli.com

customer support I recently purchased about 300 dollars worth of mdse from Xheli. As a new rc person i ordered one inexpensive model to practice with,, of course i broke it within 5 minutes ,, MY Fault! but their online customer service told me that there were no parts available and i should have purchased a more expensive unit. Thye support the high end units ,, why not the low,, i even had the part number for them. If it was my business i would have at least offered a low cost replacement to scavange parts from

CUSTOMER SERVICE SUCKS! you pick what you like, they ship it to you, you get it, your happy, you buy again, you pick, you pay, and IT NEVER SHOWS UP?, then you look for "CUSTOMER SERVICE", call their number, 5 out of 5 they are busy, meaning you wont ever get an answer, then you try chatting with them and they are like robots!, they are not so promising.... have no concern for your situation, they dont care... they just want your money...