No Problems I have ordered 5 helicopters from XHeli within the past year an haven't had any problems. All my helis worked great and they came within a week of placing the order. I'm not sure as to why others have had horrible experiences with this website. They might have gotten new employees or management or something recently, but I'm not sure. The only thing I don't like is the constant emails from the website. I plan on ordering a couple more times from XHeli in the near future.

Unprofessional I have ordered a volitation 9053, removed it from the packaging. Tested to to If it works, and tail rotar does not work. I have called them ( from Canada, there is no 1-800 number ), and waited for 20 mins with no response. Emails do not get responded to either. Costs are mounting up in calls, and personal time. They have made my entry into this hobby, and any possible future purchases from them slim. I will spend my time posting my review.

NO way to correct their problem I got a good price, delivered promptly; BUT, the charger is 2 pin plug for use in Europe. Won't work here! I get no replies to emails (6) requesting assistance or exchange policy. When I call phone number it's either busy or no answer and I've tried everyday for a week. I saved a couple bucks; but, it's not worth it. I will NEVER buy anything from xHeli again and I'll tell everyone I know about them. They knew what they were sending wasn't useable in U.S.; they must have bought a bunch at a discounted wholesale price.

Very poor customer service and low quality items. I was searching for a specific RC Helicopter WLToys V931 and decided to buy from Xheli.com Unfortunately that choice wasn't in my best interest. First off the shipping cost was unreasonable for the $150.00 that I spent at their store. When I received the helicopter, it was broken in several places and the cosmetics of the v931 were less than poor. When I tried contacting them it was over a week before I finally was able to contact someone (after 6 emails and 5 "submit a tickets" which I received no response). All said they didn't refund the total amount that I spent on the helicopter. Unreliable customer service and poor products. I advise avoiding Xheli.com

shop at your own risk! I’ll never do business with this company again… ordered 2 helicopters – both defective. One flies so it really doesn’t matter that none of the lights work. The other one either won’t charge or just doesn’t have enough power to get off the ground. Numerous attempted calls – no answer. Numerous attempts at trying to do their web chat – no response. Several emails over 4 weeks – received 1 generic response that said they would update my issue and contact me asap – another week has gone by nothing more. Granted they were inexpensive helicopters, but what a major rip-off.