Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place

Bait and Switch? Offered good price on a RC helicopter, but did not deliver - it turns out it was out of stock. Nobody told me until I inquired myself. I asked for a similarly priced helicopter that was now available. The price had gone up they said. It could have been an innocent mistake. But I think good business would have done the switch and kept the customer happy. It could easily be called "bait and switch" too. Would not recommend shopping there, there are many other places, which makes XHELI's actions even more odd. Be careful though, it seems many also offer good deal but then you have to wait 15-20 days to get it.

Customer no service I bought an inexpensive Agilely RC copter and received it promptly. After seeing it hold charge for less than 45 seconds and the direction control not working, I decided to contact XHeli. There's nobody home; not the toll free number, the standard number is always busy. I sent an email with no reply after a week. Online chat is always busy. I ended up calling my credit card company to request a refund.

Scam Tactics and Poor Customer Service "I have ordered numerous helicopters, accessories, and parts in the past. Past orders I experienced good satisfaction, except for a bad battery in a $16 Syma S107 helicopter they would not replace. I did call them a few weeks after order about that problem. They would not do the right thing. What can I say....Poor customer service, seeing that I spent a few hundred on past orders. This last order as of August 23, 2012 was a big disappointment. Went to check out with 5 different helicopters in cart with free shipping offer, and after giving my credit card number and confirming order, they raised the prices on some of the helicopters. Pressed cancel button. Not sure if order went through or not. Not happy with these tactics. Time well tell if higher priced order went through. If it did, I will present case to credit card company, as I have printed copy of initial order. I am not sure if I will order again at some further time."

Avoid Xheli Poorest customer communication of any I've delt with. They do not advise that a produst is out of stock when the order is accepted, do not respond to e-mails unless threatened. Filed a claim with Visa and they were unable to contact them. (Don't know if they had any luck yet but Visa did issue me a credit.)