Scam Tactics and Poor Customer Service "I have ordered numerous helicopters, accessories, and parts in the past. Past orders I experienced good satisfaction, except for a bad battery in a $16 Syma S107 helicopter they would not replace. I did call them a few weeks after order about that problem. They would not do the right thing. What can I say....Poor customer service, seeing that I spent a few hundred on past orders. This last order as of August 23, 2012 was a big disappointment. Went to check out with 5 different helicopters in cart with free shipping offer, and after giving my credit card number and confirming order, they raised the prices on some of the helicopters. Pressed cancel button. Not sure if order went through or not. Not happy with these tactics. Time well tell if higher priced order went through. If it did, I will present case to credit card company, as I have printed copy of initial order. I am not sure if I will order again at some further time."

Watch out! They seem to be a scam I would give this company 0 stars if it were an option. They called me a week ago to tell me that one battery out of several things ordered was putting my 2nd day shipment order on hold because it is not in stock. They left a number to contact them and it is forever busy, I have called it 50 or 60 times now. Also, the email customer support seems to be non existent and impossible to find to even send them an email. It seems that they would want to take better care of their customers when they are spending 300 plus dollars on orders. Who knows...maybe it is just a scam.

Unprofessional I have ordered a volitation 9053, removed it from the packaging. Tested to to If it works, and tail rotar does not work. I have called them ( from Canada, there is no 1-800 number ), and waited for 20 mins with no response. Emails do not get responded to either. Costs are mounting up in calls, and personal time. They have made my entry into this hobby, and any possible future purchases from them slim. I will spend my time posting my review.

DO NOT purchase from XHELI XHELI deserves no stars. I spent a significant amount on a quad copter. They send me a package that had obviously been opened. There was a fist sized wad of packing stuff lose in the box. Get this... there was mud on the foot pads of the Quad. Obviously sending me a returned item that should not have been returned. I could tell immediately after I opened the brown outer shipping box that something was wrong, yet they still packed it up and sent it to me as a "NEW" item. They have been hassling me about the return. They insist they didn't do it. They want pictures. Do not waste your money on these clowns. It is a hassle dealing with them. I've already wasted hours with no resolution.

Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place