Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

Liars Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

Delayed Sour Candy :'( Like the others that have posted before me, I ordered several items of the Lady Gaga x BlackPink merch in June. I was so excited about the collection I bought about 170 USD worth of items! I messaged them in August and although they were extremely prompt (literally a minute) they did not refund or cancel my order. I even messaged them right now and received the same news in one minute. So my order is sitting in fulfillment purgatory. I'm so disappointed that Lady Gaga's merch company is like this. And not to be dramatic but when she posts videos and pics of her wearing the shirts I have ordered I feel so frustrated LOL. At least their customer service replies are quick. Please reconsider ordering from the Lady Gaga merch store for the time being. I'm hoping once covid issues are subsided it will smooth over and return to normal. And maybe I'll even get my order.

Love the site and getting great merch… Love the site and getting great merch before anyone else