unbelievably awful. this has been absolutely awful. Two months still haven’t received my order. The day they were to ship I get an obvious bot reply saying there’s a production delay and it will ship in two days so look for an email with a tracking number. A week later, no email. I check in and I get another bot basically saying “no idea when or if your order will ship.” it was practically encouraging me to cancel my order. haven’t heard anything since then. DO NOT ORDER FROM GAGA OR BLACKPINK expecting to get anything. It’s the same company. I hate To be this negative cuz I get it, It’s a tough time for the mail globally but this transcends the Covid stuff. equal parts upset and bummed.

Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

I never received a refund from the shop I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action. PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.

Delayed Sour Candy :'( Like the others that have posted before me, I ordered several items of the Lady Gaga x BlackPink merch in June. I was so excited about the collection I bought about 170 USD worth of items! I messaged them in August and although they were extremely prompt (literally a minute) they did not refund or cancel my order. I even messaged them right now and received the same news in one minute. So my order is sitting in fulfillment purgatory. I'm so disappointed that Lady Gaga's merch company is like this. And not to be dramatic but when she posts videos and pics of her wearing the shirts I have ordered I feel so frustrated LOL. At least their customer service replies are quick. Please reconsider ordering from the Lady Gaga merch store for the time being. I'm hoping once covid issues are subsided it will smooth over and return to normal. And maybe I'll even get my order.

This store is amazing 99% of the time! This store is amazing 99% of the time! Usually extremely fast postage, with my items often arriving the next day. Plus, it’s Lady Gaga. That’s it!!