I would give them a zero I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable. They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California). I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order. DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!

I never received a refund from the shop I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action. PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.

Never Got My Order I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.