Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

Never Got My Order I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.

Lady Gaga is my favorite female… Lady Gaga is my favorite female vocalist. I’ve supported all of her work over the past decade. So when I saw she was selling signed posters, I decided to order one. I ordered back in May and it was supposed to ship in August. It is now the beginning of November and I am still waiting. I got one email in the first week of September saying it would be delayed and encouraging me to cancel my order and that’s all. I posted on Twitter and they tweeted me and apologized, but that’s it. No updates on my order or anything. No offering to make it right. It sucks because she’s my favorite and I want to own her merchandise but I refuse to give her merch store anymore of my money. All I wanted was a poster.

I would give them a zero I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable. They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California). I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order. DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!