Liars Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

I ordered 2 things and not only did it… I ordered 2 things and not only did it take 2 months to come they also gave me the wrong thing. I ordered a deluxe cd of chromatica and got a vinyl version instead. But the t shirt i got is amazing

Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

I never received a refund from the shop I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action. PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.

Love the site and getting great merch… Love the site and getting great merch before anyone else