I never received a refund from the shop I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action. PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.

Never Got My Order I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.

Good I ordered ARTPOP on vinyl. After two weeks I got and e-mail that said that I could cancel the order because the vinyl wasn't in stock. But I didn't. And I ode red two t-shrits. Good t-shirts.

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

Delayed Sour Candy :'( Like the others that have posted before me, I ordered several items of the Lady Gaga x BlackPink merch in June. I was so excited about the collection I bought about 170 USD worth of items! I messaged them in August and although they were extremely prompt (literally a minute) they did not refund or cancel my order. I even messaged them right now and received the same news in one minute. So my order is sitting in fulfillment purgatory. I'm so disappointed that Lady Gaga's merch company is like this. And not to be dramatic but when she posts videos and pics of her wearing the shirts I have ordered I feel so frustrated LOL. At least their customer service replies are quick. Please reconsider ordering from the Lady Gaga merch store for the time being. I'm hoping once covid issues are subsided it will smooth over and return to normal. And maybe I'll even get my order.