Liars Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

Don’t buy for this site ripoff Do not buy from this website spent 170 on clothes and never received it every time I email them I get the same message waiting for stock I can’t even find a phone number for the store it looks like I will have to take legal action to get my money back I wasn’t even offered a refund please don’t buy from this site

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

Overpriced con. Love Lady Gaga but as eras have come and gone merch has gotten worse and become more expensive. Chromatica is the worst stuff being cancelled or being delayed for months or not being as described on the site £80 for sweatpants? Yet the USA conversion rate is £55... that and less items available on uk/European stores ... its such a con and not fair on international fans. It has been disappointing I expected more after years of loyalty.

This store is amazing 99% of the time! This store is amazing 99% of the time! Usually extremely fast postage, with my items often arriving the next day. Plus, it’s Lady Gaga. That’s it!!