I would give them a zero I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable. They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California). I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order. DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!

Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

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Liars Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

Don’t buy for this site ripoff Do not buy from this website spent 170 on clothes and never received it every time I email them I get the same message waiting for stock I can’t even find a phone number for the store it looks like I will have to take legal action to get my money back I wasn’t even offered a refund please don’t buy from this site