Liars Absolutely the worst customer service I've ever experienced. These people are crooks. I hope Lady Gaga and her team become aware of the awful treatment this company has. After months of waiting for my merchandise, I finally reached out assuming the delay was from the corona virus. So I reach out asking for a refund. They immediately mark my order as "shipped" and say they can no longer refund me because my order is now shipped. I of course never received what I purchased. After weeks of repeatedly reaching out and getting an automated response, I finally have given up and come on here to hopefully warn other people.

Lady Gaga is my favorite female… Lady Gaga is my favorite female vocalist. I’ve supported all of her work over the past decade. So when I saw she was selling signed posters, I decided to order one. I ordered back in May and it was supposed to ship in August. It is now the beginning of November and I am still waiting. I got one email in the first week of September saying it would be delayed and encouraging me to cancel my order and that’s all. I posted on Twitter and they tweeted me and apologized, but that’s it. No updates on my order or anything. No offering to make it right. It sucks because she’s my favorite and I want to own her merchandise but I refuse to give her merch store anymore of my money. All I wanted was a poster.

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

Never Got My Order I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.

Good I ordered ARTPOP on vinyl. After two weeks I got and e-mail that said that I could cancel the order because the vinyl wasn't in stock. But I didn't. And I ode red two t-shrits. Good t-shirts.