Overpriced con. Love Lady Gaga but as eras have come and gone merch has gotten worse and become more expensive. Chromatica is the worst stuff being cancelled or being delayed for months or not being as described on the site £80 for sweatpants? Yet the USA conversion rate is £55... that and less items available on uk/European stores ... its such a con and not fair on international fans. It has been disappointing I expected more after years of loyalty.

Lady Gaga is my favorite female… Lady Gaga is my favorite female vocalist. I’ve supported all of her work over the past decade. So when I saw she was selling signed posters, I decided to order one. I ordered back in May and it was supposed to ship in August. It is now the beginning of November and I am still waiting. I got one email in the first week of September saying it would be delayed and encouraging me to cancel my order and that’s all. I posted on Twitter and they tweeted me and apologized, but that’s it. No updates on my order or anything. No offering to make it right. It sucks because she’s my favorite and I want to own her merchandise but I refuse to give her merch store anymore of my money. All I wanted was a poster.

Delayed Sour Candy :'( Like the others that have posted before me, I ordered several items of the Lady Gaga x BlackPink merch in June. I was so excited about the collection I bought about 170 USD worth of items! I messaged them in August and although they were extremely prompt (literally a minute) they did not refund or cancel my order. I even messaged them right now and received the same news in one minute. So my order is sitting in fulfillment purgatory. I'm so disappointed that Lady Gaga's merch company is like this. And not to be dramatic but when she posts videos and pics of her wearing the shirts I have ordered I feel so frustrated LOL. At least their customer service replies are quick. Please reconsider ordering from the Lady Gaga merch store for the time being. I'm hoping once covid issues are subsided it will smooth over and return to normal. And maybe I'll even get my order.

Great Service! Great Service! They sent my item early which is a nice surprise. When I had a general inquiry about shipping they responded very quickly. Overall amazing staff even in a pandemic like this!

This store is a scam Ordered a 40 dollar plus shipping’s shirt in late may/early June. It’s not the end of September and they haven’t sent me my shirt. When I email them they take their time responding. I have asked to get a refund and haven’t yet