I never received a refund from the shop I had reason to cancel my order. My refund was supposed to be processed within 5-7 business days they said. It was well over a month with no refund. I was in contact with them several times. They had the nerve to assure my cancellation is processing and that I will be refunded without taking my issue into further action. PayPal refunded me a couple months later. Beyond me why the shop never refunded my money.

I would give them a zero I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable. They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California). I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order. DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!

This store is amazing 99% of the time! This store is amazing 99% of the time! Usually extremely fast postage, with my items often arriving the next day. Plus, it’s Lady Gaga. That’s it!!

Lady Gaga is my favorite female… Lady Gaga is my favorite female vocalist. I’ve supported all of her work over the past decade. So when I saw she was selling signed posters, I decided to order one. I ordered back in May and it was supposed to ship in August. It is now the beginning of November and I am still waiting. I got one email in the first week of September saying it would be delayed and encouraging me to cancel my order and that’s all. I posted on Twitter and they tweeted me and apologized, but that’s it. No updates on my order or anything. No offering to make it right. It sucks because she’s my favorite and I want to own her merchandise but I refuse to give her merch store anymore of my money. All I wanted was a poster.

Never Got My Order I ordered a Lady Gaga x Black Pink shirt in June and still haven’t received it. I asked for a refund and they never replied or refunded my money. This merch company is a SCAM.