unbelievably awful. this has been absolutely awful. Two months still haven’t received my order. The day they were to ship I get an obvious bot reply saying there’s a production delay and it will ship in two days so look for an email with a tracking number. A week later, no email. I check in and I get another bot basically saying “no idea when or if your order will ship.” it was practically encouraging me to cancel my order. haven’t heard anything since then. DO NOT ORDER FROM GAGA OR BLACKPINK expecting to get anything. It’s the same company. I hate To be this negative cuz I get it, It’s a tough time for the mail globally but this transcends the Covid stuff. equal parts upset and bummed.

Still No Merch I ordered towards the end of June for the Blackpink X Lady GaGa Sour Candy Collection. I was given July 28, 2020 as a realistic shipping date. It has been over two months and there are no updates. I have tried contacting Lady GaGa merch team for updates and all I get are responses urging me to cancel my order and get a refund. I urge you not to place an order here. I’m still waiting for an updated shipping date.

This store is amazing 99% of the time! This store is amazing 99% of the time! Usually extremely fast postage, with my items often arriving the next day. Plus, it’s Lady Gaga. That’s it!!

Don’t buy for this site ripoff Do not buy from this website spent 170 on clothes and never received it every time I email them I get the same message waiting for stock I can’t even find a phone number for the store it looks like I will have to take legal action to get my money back I wasn’t even offered a refund please don’t buy from this site

I would give them a zero I would give them a zero, but that isn't an option. Placed an order in May 2020, and received absolutely no information. I tried to be understanding due to the times, but at this point, this is completely unacceptable. They sent me an email that my order would be delayed for 2-4 weeks at the end of June 2020. By the end of July 2020, I was getting so incredibly frustrated with not receiving my order or any information regarding my order. I reached out to customer service for a full refund, then the representative decides to tell me that I can't get a refund because my order was already sent out. They give me a tracking number to a completely different customer located in Florida (whereas I'm located in California). I messaged the representative once again and they instead tell me that my order will be shipped "within 2-4 weeks" and I confirmed my address with them once again. Then they close the request. It's September 2020, and I have STILL not received a single email about my order nor have I even received my order. DO NOT ORDER FROM THIS COMPANY OR ANY OTHER ARTIST ASSOCIATED WITH THEM! THIS INCLUDES BLACKPINK AND ARIANA GRANDE'S "OFFICIAL" STORES!