Converted amount don't match with displayed value I was doing a withdraw from U$ to R$ and the U$ amount converted to R$ using the given displayed rate don't match with the R$ displayed amount. Using the U$ amount (minus Higlobe exchange fee) multiplied by the given exchange rate resulted in a number bigger then the R$ amount displayed.

Amazing support buuut The experience with support are incredible! But the platform isn’t good. A lot of times I received success messages on my transactions but they failed. I understand that the process need to validate some informations, but I believe that you guys can automate some things during this process to make the clients lifes more easy and fast. What makes me continue make transactions with you is the low taxes and the amazing support that you guys have.

Withdrawal Failure Hi, I did a withdrawal last Friday and for some internal error the money wasn’t send to the destination account and the account statement also not shown that transaction, however the money "disappeared" from my account. To solve this issue I had to talk with support and then the money was finally moved to destination account two days after the action be executed (commercial time). It would be helpful if the user could see when a transaction had some error, this info in the account statement or in a specific menu would be enough to be aware of what happened.

Extremely prompt and thorough response Extremely prompt and thorough response, addressing all my queries effectively and providing step-by-step guidance throughout the entire process, which was particularly helpful as it was my first experience with this.

Need to have every transfer manually received and approved. Why do I have to "write a receipt" that higlobe must approve before I get my money? If you just wait it out the money gets there, but still it makes no sense for them to "approve" me receiving my money from already vetted sources. Also the website has been crashing a lot last week. I get the feeling that this website is mexican-owned but there's no clear information online nor on their website. Wonder how much gets shared with the mexican tax authority.