Horrible experience ordering online Horrible experience ordering online. Ordered a bag based on the photos they had posted on their website, which match the photos from the north face website. What I received was a older model, from five years ago. When I wrote to customer service, they denied sending me this older model and doubled down after I confirmed it with the north face myself. They offered a refund, however I was responsible for return shipping. Absolutely rude customer service and I will never buy from them again. BUYER BEWARE!

BAD CUSTOMER SERVICES! DISAPPOINTED They have really bad customer services and it seems they don't know how to communicate with customers. Ordered a Snow Peak table but it seemed to be defected or returned because it has a few cosmetic wears on it. So I asked to get partial refund in order to skip return process for both me and them. But they just keep saying it's what it is and it's not returned item. Sounded like I was lying to them. Fine, will return it.

Backcountry Gear Backcountry Gear - Darntough men's otc hike/trek extra cushion socks. Best price, plus shipped and received promptly. Socks fit and comfort as advertised. Both BCG and DT socks are highly recommended!

Good customer service My item was backordered which I saw when ordering. Once I purchased I received an email from the company just letting me know it was on backorder in case I hadn't noticed prior. I appreciated this as it is a rare gesture. Item still arrived within a week so I was impressed either way.

Unsafe climbing gear I purchased a pair of quick draws and was really excited for some new draws as the dog bones on some of mine are worn out. However one showed up without the rudder carabiner keeper for the rope side and both were manufactured in 2019. This means they are almost 5 years old and according to the manufacture that is half its life span. Contacted Backcountry gear about it and was told they don't accept returns on climbing gear for safety reasons. That was the most ridicules response when they sold me old incomplete gear. They did offer to let me return the one without the rudder stopper but offered no replacement. If your looking for clothes or anything you don't trust your life too. Sure maybe use this company for a sale. If its life saving gear please spend your money somewhere else.