Consistently offers the best deals… Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within a day of requesting and also used the chat to complete an exchange for a different size. Easy and free return process. Already purchased 3x from them!

Unsafe climbing gear I purchased a pair of quick draws and was really excited for some new draws as the dog bones on some of mine are worn out. However one showed up without the rudder carabiner keeper for the rope side and both were manufactured in 2019. This means they are almost 5 years old and according to the manufacture that is half its life span. Contacted Backcountry gear about it and was told they don't accept returns on climbing gear for safety reasons. That was the most ridicules response when they sold me old incomplete gear. They did offer to let me return the one without the rudder stopper but offered no replacement. If your looking for clothes or anything you don't trust your life too. Sure maybe use this company for a sale. If its life saving gear please spend your money somewhere else.

Good customer service My item was backordered which I saw when ordering. Once I purchased I received an email from the company just letting me know it was on backorder in case I hadn't noticed prior. I appreciated this as it is a rare gesture. Item still arrived within a week so I was impressed either way.

Oh my goodness Warren from customer… Oh my goodness Warren from customer service is amazing!!! I had a problem with an order that USPS lost and I called Backcountry gear after getting no where with the US Postal Service and Amazon. Although the entire fault falls on USPS, Warren stepped up and got the job done. I greatly appreciate the excellent customer service he delivered!

I would like to take a moment to highly… I would like to take a moment to highly praise Warren, Customer Support. He was so polite and knowledgeable. He was professional and helped me find the item I needed for my granddaughter. I just cannot say enough about Warren because it is not every day that we can obtain the customer support he provides!