I have had wonderful expierences… I have had wonderful expierences shopping at the stores or even online. People are typically friendly and helpful in the stores I shop in. Which is why I always keep bringing my business there. There has been some mishaps with ordering online and in store a couple of times but when I talked to customer service on how to fix it they had always been more then helpful and fixed the mistake they had made. Mistakes happen but it’s in how they handle the process that helps make all the difference in your experience as a customer.

Rude, obnoxious employees We went to their store in Glendale, Arizona, and they had a man at the door, who demanded to know what we were going to buy. We told him we needed to look around to see if there was anything we wanted. Refused to let us in without detailing exactly what we would buy. We are retired, and not some punks looking to steal. Never heard of such conduct at any store, and we turned around and left, never to return. We talked about it later, and got the impression that he was enjoying himself acting like a jerk.

Cheap stuff I purchased a women’s short last summer which i can’t wear anymore as its waist elastic band does not stretch anymore, it is all loose. The customer service from American Eagle refuses to replace it or refund me because the shorts have been worn, even though i wore them 5 times at most. Looks to me the merchandise they sell is cheap! Won’t get caught anymore buying their stuff.

Great I love American Eagle and have been thinking about writing a review but never got to it. So, in short, quality products at reasonable prices, a great reward program - transparent, no small print, and real substantial discounts. Most of all - very friendly customer service. Even, and especially, at times like these. Thank you.

Okay Products, Expired Food I love their jeans, but I can't really say the same for their shirts. The shirts they sell seem exceptionally plain and flimsy in comparison to their prices. When I visited in store a while back, I remember that their Sour Patch candy were expired :( Overall, not a great experience in store but okay products.