SDCC SDCC: Really exciting to see Rose Besch and Ivan Tao. Both artist and the people working with them were the nicest to me. Having signings and pictures from and with them was awesome. Online order: even though I haven’t reviewed my books, website was easy to use and the books are on there way. Really nice to know the turnaround time from order to shop was quick. Extremely acceptable. Extremely happy.

OK customer service I want to keep this very short. After almost a year, I did not receive a CGC book back from Frankie's. Opened up a dialog with them but it went quiet after a while. I left a sort of nasty review here. Frankie's saw my comment, took ownership of the issue and refunded my money for the book. I would have liked the book but I'll take the refund. Because they offered the refund without me asking for it, which is rare in this industry, I've upgraded my score from a 1 to a 3, which I personally deem as being a neutral score seeing that there was no harm, no foul but a year of lost time.

Good deals time to time but lot of delays on shipment They offer great deals time to time. Great customer service. I would love to give 5 stars but the fact that their shipping department got hit with Covid has delayed a lot of shipments. I have been waiting months for some of my orders of books that has been out for quite some time now. I’m hesitant to order from them until they can get back their full staff in shipping department.

I order a lot or did order from here a… I order a lot or did order from here a lot but it seems I have to contact them bout my orders before they ship them. Two of my last orders were delayed due to not issues supposedly not shown up. So they ship the half fulfilled order that’s already been paid for. So kinda fell like it’s a gamble. I have few more orders yet to be fulfilled so I hope those go better

Still waiting I currently have five unfulfilled orders. Four of those are from June. The last two orders that I received, I had to email and inquire as to why I was waiting for so long before they were eventually fulfilled. I'll most likely stop giving my business to Frankie's once my 5 books show up. Waiting months for books that are already out is not something I'm interested in doing anymore.