Consistently incorrect order, or shipment They have unique, hard-to-find stuff, but the web search is TERRIBLE, and they mess up orders EVERY TIME. 90% of the time, a part is not listed, buried in the wrong category, or absent from any fathomable search method (by part # or identifying name), and I have to call customer service, who then promptly mails it to the wrong person. Yes, this really happened. If I can find it someplace else, I'll get it ANYWHERE before I rely on MicroMark. Update: Spoke to customer service, I got an email a day later with my order details, with the SLOWEST POSSIBLE SHIPPING. Note: when appeasing a customer due to YOUR incompetence, at least send it overnight. I'm already a week late. Yeesh! And the Customer Service lady said she'd been there 20 years- maybe THATS your problem!

My rating is for the quality of product… My rating is for the quality of product purchased not the customer service. I ordered a power unit for LED light string. The power cord, which plugs into 110V AC was not prewired into the power unit by the manufacturer. It needed to be connected to two screw terminals separated by a small divider and covered by a flimsy plastic cover. I consider this an unsafe product and returned it. They refunded my purchase minus the original shipping cost in a reasonable amount of time. I would their customer service 5 stars.

Creeper Creeper. Don't waste your money if you are looking for anything other than a roll around platform to use on hard surface only and want to have your head inclined about 4 inches. Made of particle board, so if you put pressure on an awkward point, it can break on you. Hinge point is fabric, not a metal hinge. Release lever for up and down can be knocked by accident and you will go flat in a heartbeat. Most of their products are great, but this one just isn't.

Micro-Mark carries items that I can't… Micro-Mark carries items that I can't find locally. They've never sent an incorrect order. Items are well packed. I've never had to call customer service. I've found the answers to my questions on their website or in their catalogue.

Ordered an item in February Ordered an item in February. Within 2 hours of ordering I emailed them to cancel order, since I ordered wrong item. Never heard back, so assumed order was canceled. Received said order first week of November. Immediately returned it, paying 30 dollars for shipping and a signature on arrival. No reply back or proof of signature. Finally got refunded today 20 dollars less than what I paid. It should not cost me 50 dollars to send something back that I cancelled the same day. Highly discourage ordering anything from this company.