Broad Selection with hard-to-find tools The tool selection is really broad, though some groups seem a bit on the pricey side. however, they are often the ONLY source for good quality tools intended for small scale work. The shipping is very quick, and the website purchase was smooth and trouble free. my order arrived timely and was well packaged. I've already reccomended them countless times for tools you can't find other places...

Bought a MicroLux Airbrush performed… Bought a MicroLux Airbrush performed the first time I used it, but not the second. Had problems withe the trigger, let off, air compressor air would continue to flow out the nozzle. Tried contacting MicroMark Tech support no one answers, left voice messages, sent email, no response. Finally, talked to sales and got a manger. Manager told me to send it in. I sent it in got it back within a week I received it back with paper work telling me the item is on back order and a new one is going to be sent. No where on the paper work did it say the item was fixed. Waited a month 1/2 and called. Got the run around, the person I talked to said he talked to the tech and item was fixed. He told me to try it, and if there is still a problem, give a call back and they will send me a new one. I tried it and it was still not working properly. Called back, talked to someone else, explained the everything again, he intern gave me the run around, did not want to honor what the last gentleman had told me, was going to put me through to a manager, and of course he hung up. MicroMark does not want to honor the warranty of products that have their name on it.

Very impressed with their service! This was the first time I did business with Micro Mark. I wanted to buy a tool that was out of stock so I left a request to be notified when it became available again. It was so long ago that I had forgotten about it however the did remember my request and notified me right away. When I reordered the tool, delivery was very prompt. I am delighted with their service and will certainly continue to do business with them. John Alexander

My rating is for the quality of product… My rating is for the quality of product purchased not the customer service. I ordered a power unit for LED light string. The power cord, which plugs into 110V AC was not prewired into the power unit by the manufacturer. It needed to be connected to two screw terminals separated by a small divider and covered by a flimsy plastic cover. I consider this an unsafe product and returned it. They refunded my purchase minus the original shipping cost in a reasonable amount of time. I would their customer service 5 stars.

This rating is strictly for their…shipping This rating is strictly for their shipping process. I ordered an item and was given the following shipping options: Standard Shipping $8.95, UPS 2nd Day Air®$64.16, UPS Next Day Air®$75.20. Of course I picked Standard because the other two options are outrageous! Unfortunately, Standard Shipping became FedEx, which is by far the worst shipping company. I ordered it 6 days ago, was supposed to get it yesterday. When I checked the tracking recently, it was somewhere in Kansas. In fact it took a whole day for the package to go 100 miles. And then is no expected arrival date now. Why doesn't Micro-Mark give an option for USPS. They're certainly faster, cheaper, and more dependable than FedEx!