Bought a MicroLux Airbrush performed… Bought a MicroLux Airbrush performed the first time I used it, but not the second. Had problems withe the trigger, let off, air compressor air would continue to flow out the nozzle. Tried contacting MicroMark Tech support no one answers, left voice messages, sent email, no response. Finally, talked to sales and got a manger. Manager told me to send it in. I sent it in got it back within a week I received it back with paper work telling me the item is on back order and a new one is going to be sent. No where on the paper work did it say the item was fixed. Waited a month 1/2 and called. Got the run around, the person I talked to said he talked to the tech and item was fixed. He told me to try it, and if there is still a problem, give a call back and they will send me a new one. I tried it and it was still not working properly. Called back, talked to someone else, explained the everything again, he intern gave me the run around, did not want to honor what the last gentleman had told me, was going to put me through to a manager, and of course he hung up. MicroMark does not want to honor the warranty of products that have their name on it.

Only half of the order quantity was… Only half of the order quantity was shipped. The item qty listed was 2 sets, the order arrived with only 1. No backorder qty was listed. Customer service resolved the issue when I called, and shipped the remaining item promptly. I noted the MicroMark price was double the sellers pkg listed price, and shipping charge was about 2x normal. Unless I can't find alternative source, I probably won't use this site again.

Creeper Creeper. Don't waste your money if you are looking for anything other than a roll around platform to use on hard surface only and want to have your head inclined about 4 inches. Made of particle board, so if you put pressure on an awkward point, it can break on you. Hinge point is fabric, not a metal hinge. Release lever for up and down can be knocked by accident and you will go flat in a heartbeat. Most of their products are great, but this one just isn't.

Consistently incorrect order, or shipment They have unique, hard-to-find stuff, but the web search is TERRIBLE, and they mess up orders EVERY TIME. 90% of the time, a part is not listed, buried in the wrong category, or absent from any fathomable search method (by part # or identifying name), and I have to call customer service, who then promptly mails it to the wrong person. Yes, this really happened. If I can find it someplace else, I'll get it ANYWHERE before I rely on MicroMark. Update: Spoke to customer service, I got an email a day later with my order details, with the SLOWEST POSSIBLE SHIPPING. Note: when appeasing a customer due to YOUR incompetence, at least send it overnight. I'm already a week late. Yeesh! And the Customer Service lady said she'd been there 20 years- maybe THATS your problem!

Excellent customer service Excellent customer service! My mini-jigsaw has a very tiny screw that fell out and I could not find it (working over gravel on a windy day). It isn't a easily replaceable size. They sent me a replacement with no charge. This is customer service. I have a similar issue with another product/supplier and they'll sell me the replacement part for a very low price, but want $15 to ship it! That is not customer service. Thank you Micro-Mark for understanding your products AND your customers!