Consistently incorrect order, or shipment They have unique, hard-to-find stuff, but the web search is TERRIBLE, and they mess up orders EVERY TIME. 90% of the time, a part is not listed, buried in the wrong category, or absent from any fathomable search method (by part # or identifying name), and I have to call customer service, who then promptly mails it to the wrong person. Yes, this really happened. If I can find it someplace else, I'll get it ANYWHERE before I rely on MicroMark. Update: Spoke to customer service, I got an email a day later with my order details, with the SLOWEST POSSIBLE SHIPPING. Note: when appeasing a customer due to YOUR incompetence, at least send it overnight. I'm already a week late. Yeesh! And the Customer Service lady said she'd been there 20 years- maybe THATS your problem!

Baby's micromark night light stopped… Baby's micromark night light stopped working after two months.So much for their products being synonymous with top quality !

Customer Service I had ordered the " Plastic Modeler's Essential Tool Set Super Value Package" a few weeks ago. The catalog description and photo shows two bottles of Plastic Welder for a total of 4oz. I received only one bottle. I called customer service but could not get the person to understand that I was missing a second bottle. I gave up but upon receiving the latest catalog, It was listed again! Please correct the catalog or give more training to the customer service folks.Thank you.

Micro-Mark carries items that I can't… Micro-Mark carries items that I can't find locally. They've never sent an incorrect order. Items are well packed. I've never had to call customer service. I've found the answers to my questions on their website or in their catalogue.

Over all I am happy with the quality of… Over all I am happy with the quality of the products I receive from MicroMark. My only complaint is that they could communicate better with their customers when an item is on back-order. They could also work to get their customers a better idea as to when the back-ordered items will ship. Granted, this is sometimes difficult, but it would go a long way to improve them to a 5 star rating in my eyes.