Watch your bank statements for extra shipping charges! Ordered an extra book to qualify for free shipping. Order confirmation came with shipping charges - only $2 bucks, so okay… bank statement reflected a higher charge $8 difference with no notice from the company of the higher charge to my card. Customer Service a waste of time. Cancelled my order for a full refund - watch your statements with these people.

Accepted order for book they didn’t have and then canceled order without informing me. Sold me a book they didn’t have in stock. Days later I notice a refund from American Express. Turns out it’s the for the book I purchased. There are no emails from BiggerBooks informing me of any issue. I log on to see they did indeed cancel the order and issued a refund… all silently, with no communication from the seller.

Ease of use versus control... The ease of ordering a digital copy is excellent, but I sadly clicked the wrong version and cannot cancel the incorrect one, even though, it was not delivered as of yet. I would hope that I could cancel before delivered. Also - I realize that I clicked the wrong after the fact. #2961309

1) Buyers need to know if the book they… 1) Buyers need to know if the book they are ordering is in stock and will be shipped immediately. 2) BiigerBooks must maintain excellent communication with buyers when they are not able to fill an order on a timely basis.

Tracking Issues The book arrived, but I got it on the 10th when I paid for overnight shipping and it should have arrived the 9th. I never received a tracking number, so the process was quite mysterious and nerve-wracking because I desperately needed the book ASAP. But I did receive it.