Julie Hodge
GBRidiculous I ordered my daughter’s textbook here and paid for expedited shipping. The book never arrived. After numerous emails sent with no response, I finally received a reply that the book is back ordered and won’t be delivered until December. She is still without the book now because she has to wait for it to be delivered from another company. Meanwhile her class goes on. Ridiculous. Will never use this site again.
Bill
GBCancelled order without giving me notice I attempted to order a textbook through bigger books as it was the cheapest price. I paid for expedited shipping so I could receive the book in time. However, they decided to cancel the order and not send some sort of email or notice informing me that they canceled the order. No reason was given, just simply a cancellation. I only figured it out after I was wondering where my book was. I received a confirmation email saying they will send an email when it was shipped. I had to thoroughly dig to find out it was cancelled. I would never buy from this site even if their textbook was half the price of the next cheapest one.
Amy S.
GBWatch your bank statements for extra shipping charges! Ordered an extra book to qualify for free shipping. Order confirmation came with shipping charges - only $2 bucks, so okay… bank statement reflected a higher charge $8 difference with no notice from the company of the higher charge to my card. Customer Service a waste of time. Cancelled my order for a full refund - watch your statements with these people.
V. Romey
GBThe book finally arrived today… The book finally arrived today 10/10/2023, after I paid for expedited shipping (1-5 days) on 9/27/2023. I never received any tracking information to know the status. I'm glad it arrived. Just wish it would have within the time frame I paid extra for.
John Palopoli
GB1) Buyers need to know if the book they… 1) Buyers need to know if the book they are ordering is in stock and will be shipped immediately. 2) BiigerBooks must maintain excellent communication with buyers when they are not able to fill an order on a timely basis.