One of my springs had paint chips… One of my springs had paint chips missing and the guy Mike I spoke with sent me a link to buy my own touch up paint after spending $800 on springs. I shouldn’t have to spend more to fix brand new $800 springs! Also the screws for the crossover were so weak they stripped out with minimal pressure.

Very disappointed Very disappointed. After a lot of research I thought this was the company to go with. Read reviews watched You Tube. Order it. Then when springs came in (actually sooner than they said). I was missing the rear Spring Divider and Spring Perch as was shown on Video. They said don't use factory use ours in Video. Called and they said that was for a old kit. If that is the case they should have changed the You Tube Install instructions since this is what they are sending you to to install them. I feel like I am just being blown off after they got the order and the Money.

I had a claim on a spring that was… I had a claim on a spring that was badly bowed. I could fit my finger between the spring and shock body. It took quite a bit of bargaining to get a replacement. The new spring is now as bad as the old one after 100 miles. The spring rate is right on, but the quality and tech support is poor. They actually told me to turn the spring up-side-down to correct the problem. Do the research and get KINGS or a better brand.

Poor Returning Customer Service I have been a true believer in shock therapy since early 2017 when they were still grass roots. Over the last 3 years I have recommended countless people to them. Almost every single person I ride with has it and I personally have 4 cars, that have been done by them with the most recent one being a Rs1 for my kid. My main car that I drive has 3000 dune miles since I did the suspension so I thought it might be time to freshen it up and get some updates done because I know that there have been quite a few changes since mine was done. I was even thinking about doing the new electronic system for the ride control and doing a front sway bar seeing how the stock ones are always breaking .Last week I called to make an appointment to get it done figuring that it would take 1day like every other time I have been there but when the person on the phone found out what I wanted to do he told me that these kind of appointments are fill ins and it could take up to a week to get my car back. I tried to explain to him that I am from Canada and I would only be there for a week and then be taking the car back to Canada with me so I there was no way I could leave it that long. He then proceeded to tell me that when I get home I could take them off and ship them to him and that they deal with international shipping all the time. That made zero sense to me but what do I know. What is the difference whether I make an appointment to get all my shocks redone or am a new customer? seeing how the process is the same as far as taking the shocks off the car taking the springs off and completely disassemble the shock. I was upset that they would not work with me and the guy on the other end of the line could have cared less all he said was this is the policy for this process. Its to bad when companies get so big that they dont care if they get your business or not because the phone is ringing off the hook and they are booked 2 or 3 weeks out. I will not be recommending them to any one i know,not that it will make a big dent in thier business . There are other shock companies around the valley that are still competing for business and i look forward to building a relationship with them. Thanks

NO TIME FOR CUSTOMERS something it´s wrong now.. It never was like this.. really bad comunication, I feel I am bothering you guys, had to implore you to buy parts, signed up on a list to get a steering rack you dind´t have in stock, no one never told me they were back.. I´ve found out by my self, and also got some spare parts for my sway bar.. which didn´t fit, wrote justin to let him know.. never got an answer.. :(