Poor Returning Customer Service I have been a true believer in shock therapy since early 2017 when they were still grass roots. Over the last 3 years I have recommended countless people to them. Almost every single person I ride with has it and I personally have 4 cars, that have been done by them with the most recent one being a Rs1 for my kid. My main car that I drive has 3000 dune miles since I did the suspension so I thought it might be time to freshen it up and get some updates done because I know that there have been quite a few changes since mine was done. I was even thinking about doing the new electronic system for the ride control and doing a front sway bar seeing how the stock ones are always breaking .Last week I called to make an appointment to get it done figuring that it would take 1day like every other time I have been there but when the person on the phone found out what I wanted to do he told me that these kind of appointments are fill ins and it could take up to a week to get my car back. I tried to explain to him that I am from Canada and I would only be there for a week and then be taking the car back to Canada with me so I there was no way I could leave it that long. He then proceeded to tell me that when I get home I could take them off and ship them to him and that they deal with international shipping all the time. That made zero sense to me but what do I know. What is the difference whether I make an appointment to get all my shocks redone or am a new customer? seeing how the process is the same as far as taking the shocks off the car taking the springs off and completely disassemble the shock. I was upset that they would not work with me and the guy on the other end of the line could have cared less all he said was this is the policy for this process. Its to bad when companies get so big that they dont care if they get your business or not because the phone is ringing off the hook and they are booked 2 or 3 weeks out. I will not be recommending them to any one i know,not that it will make a big dent in thier business . There are other shock companies around the valley that are still competing for business and i look forward to building a relationship with them. Thanks

The product was great quality The product was great quality! The installation however was another story. The video installation tutorials are great but they have not kept them up to date with either new models of UTV's or changes that they have made in their product line. I reviewed their site and read the written instructions but unfortunately those were not up to date either and seriously lacked photos. This left me guessing as to where to place some of the updated parts. In short great product but not everyone is a mechanic so poor score for execution.

The limit straps are a big plus The limit straps are a big plus. Will engineered. Nose is gone. The only reason for only 4 stars is the price. I have 2 cars His and Hers. Both with ST suspension front and back. And now both with limit straps. I think every one knows where I am going with this. Thanks ST for another outstanding product.

Just installed my level 4 dual rate… Just installed my level 4 dual rate springs last night on my 2017 Polaris RZR XP 1000. Will try them out on trails this weekend. Online order experience was good, with prompt shipment. Quality looks good, everything fit correctly and online instructions made install easy.

One of my springs had paint chips… One of my springs had paint chips missing and the guy Mike I spoke with sent me a link to buy my own touch up paint after spending $800 on springs. I shouldn’t have to spend more to fix brand new $800 springs! Also the screws for the crossover were so weak they stripped out with minimal pressure.