I had a claim on a spring that was… I had a claim on a spring that was badly bowed. I could fit my finger between the spring and shock body. It took quite a bit of bargaining to get a replacement. The new spring is now as bad as the old one after 100 miles. The spring rate is right on, but the quality and tech support is poor. They actually told me to turn the spring up-side-down to correct the problem. Do the research and get KINGS or a better brand.

find a way to bring your cock structure… find a way to bring your cock structure down and you will be untouchable. For example I know this industry prides itself on made in America but there are huge cost reductions to be added overseas machining if you’re not already leveraging that.

The product was great quality The product was great quality! The installation however was another story. The video installation tutorials are great but they have not kept them up to date with either new models of UTV's or changes that they have made in their product line. I reviewed their site and read the written instructions but unfortunately those were not up to date either and seriously lacked photos. This left me guessing as to where to place some of the updated parts. In short great product but not everyone is a mechanic so poor score for execution.

They have very excellent quality… They have very excellent quality products, some of the best. I didn't rate 5 stars because I believe that got too big too quick. I have had mixed results with customer sales reps, and sent non-fitting items that were rushed out before a diligent R&D was performed. However, the customer service dude then went above and beyond to rectify the situation. But for my level 3 spring kit, I got a one size fits all treatment and felt a bit dumbed down by the rep even though I know my way around a shim stack. ( and the primary rears are the wrong rate for my application). I don't think a set of Walkers rebuilt and sprung by them couldn't last more than 4000 miles until they disintegrate into High Desert yard art. I would buy there stuff again though, and again. Top notch machining, killer tolerances, and USA made. Their Tech guys/gals know their stuff. I see why so many companies imitate ST products.

They didn't know when additional parts… They didn't know when additional parts that they sale would be available and couldn't even provide a time frame when they would be available.