Poor Returning Customer Service I have been a true believer in shock therapy since early 2017 when they were still grass roots. Over the last 3 years I have recommended countless people to them. Almost every single person I ride with has it and I personally have 4 cars, that have been done by them with the most recent one being a Rs1 for my kid. My main car that I drive has 3000 dune miles since I did the suspension so I thought it might be time to freshen it up and get some updates done because I know that there have been quite a few changes since mine was done. I was even thinking about doing the new electronic system for the ride control and doing a front sway bar seeing how the stock ones are always breaking .Last week I called to make an appointment to get it done figuring that it would take 1day like every other time I have been there but when the person on the phone found out what I wanted to do he told me that these kind of appointments are fill ins and it could take up to a week to get my car back. I tried to explain to him that I am from Canada and I would only be there for a week and then be taking the car back to Canada with me so I there was no way I could leave it that long. He then proceeded to tell me that when I get home I could take them off and ship them to him and that they deal with international shipping all the time. That made zero sense to me but what do I know. What is the difference whether I make an appointment to get all my shocks redone or am a new customer? seeing how the process is the same as far as taking the shocks off the car taking the springs off and completely disassemble the shock. I was upset that they would not work with me and the guy on the other end of the line could have cared less all he said was this is the policy for this process. Its to bad when companies get so big that they dont care if they get your business or not because the phone is ringing off the hook and they are booked 2 or 3 weeks out. I will not be recommending them to any one i know,not that it will make a big dent in thier business . There are other shock companies around the valley that are still competing for business and i look forward to building a relationship with them. Thanks

Product seems good Product seems good, not much use yet. Shock therapy has some of the worst customer service I’ve dealt with. Got my spring kit and needed some help so I called and they told me they don’t make the kit that they sold me and that their directions are more of a guide line and you can’t really follow them.

They didn't know when additional parts… They didn't know when additional parts that they sale would be available and couldn't even provide a time frame when they would be available.

Just installed my level 4 dual rate… Just installed my level 4 dual rate springs last night on my 2017 Polaris RZR XP 1000. Will try them out on trails this weekend. Online order experience was good, with prompt shipment. Quality looks good, everything fit correctly and online instructions made install easy.

General 4 Spring Kit The ride quality and all around performance of the Shock Therapy spring kit is fantastic. It added a couple inches of ride height and doesn't squat when loaded down. I give it a 3 stars is for two reasons: limited to only one color option, and incomplete instructions. I watched the Shock Therapy installation video and followed it step by step, only to drop the General off the jack and it sat at 8" of clearance in the front. A list of spring adjustment measurements reflecting the different factory springs offered on Generals would be a great help.