Had a minor product issue that was promptly addressed. I purchased an Arrows Hobby 1300mm Bigfoot (great flying plane) but ran into a minor issue. One side of the rudder servo was partially stripped. Hobby Zone made a significant effort to promptly get me e replacement servo.

Hobby Zone Customer Service I ordered an Arrow Prodigy on line from Hobby Zone. I been buying rc planes for 20 years. 10 this year. After placing order with Hobby Zone on line and reviewing my credit card statement, which I do daily, I noticed I was billed for (3) planes. I immediately tried to call Hobby Zone, which is useless. I then sent an email to Hobby Zone to see why I would order 3 of the same planes. Haven’t heard or received any info from hobby zone. Love products but will not deal with Hobby Zone again. Will go to competitor. Going to bank to discuss my options against hobby zone including possible fraud or mistake on my part. Ridiculous not being able to contact Hobby zone. I advise people to use other companies for rc planes & parts or realize you will receive no customer service. Company has become to big.

Avoid To start, I never write reviews. But I placed an order 3 weeks before Christmas and was informed this morning (3 DAYS before Christmas) my items were out of stock and they can refund me. I had been emailing them for over a week trying to get support on why my order wasn’t shipped. Avoid this company at all costs to be honest, I almost think it’s a scam (judging off other reviews it’s probably not, but it definitely behaves like one).

ALWAYS EXCEEDS EXPECTATIONS HAVE ORDERED SEVERAL ITEMS FROM AND YOU AND PLAN TO ORDER MORE IN THE FUTURE. I REALLY LIKE KNOWING THE STATUS OF MY ORDERS EASILY. UNLIKE SOME OF THE COMPETITION, I GOT INSTANT CONFIRMATION, BUT I SAW QUICKLY, WITHIN 24 HOURS THAT MY ITEM HAD BEEN PULLED AND SHIPPED. AWESOME TO SEE INSTEAD OF "IN PROCESSING FOR DAYS". WHEN I SEE PAYPAL PAYMENT NOTIFICATION, IT SEEMS I SIMULTANEOUSLY SEE STATUS MOVED TO SHIP. I OFTEN RECEIVE THE ITEM FASTER THAN THE ORDER TRACKING SYSTEM TELLS ME THAT IT'S OUT FOR DELIVERY. THANKS FOR THE QUICK AND ACCURATE BUYING EXPERIENCE ! YEP 5 STARS !!!

Ok I was very disappointed by the… Ok I was very disappointed by the technical knowledge of your customer support. When I asked about a battery box for one of your radio transmitters, they replied that they didn't have a battery door cover. When I clarified. my request they returned with a battery box that I doubt would fit any radio transmitter. Only after I corrected them again did they return with an acceptable part.