Ok I was very disappointed by the… Ok I was very disappointed by the technical knowledge of your customer support. When I asked about a battery box for one of your radio transmitters, they replied that they didn't have a battery door cover. When I clarified. my request they returned with a battery box that I doubt would fit any radio transmitter. Only after I corrected them again did they return with an acceptable part.

Hobby Zone Customer Service I ordered an Arrow Prodigy on line from Hobby Zone. I been buying rc planes for 20 years. 10 this year. After placing order with Hobby Zone on line and reviewing my credit card statement, which I do daily, I noticed I was billed for (3) planes. I immediately tried to call Hobby Zone, which is useless. I then sent an email to Hobby Zone to see why I would order 3 of the same planes. Haven’t heard or received any info from hobby zone. Love products but will not deal with Hobby Zone again. Will go to competitor. Going to bank to discuss my options against hobby zone including possible fraud or mistake on my part. Ridiculous not being able to contact Hobby zone. I advise people to use other companies for rc planes & parts or realize you will receive no customer service. Company has become to big.

Customer service not helpful...no… Customer service not helpful...no response from company when letter was written....1 & 1/2 hour on hold to speak with customer svc

Great order experience Great order experience. Placed order on a Monday night and received on Thursday even though was promised 4-9 days shipping time. Was kept well informed on status via email. Well packaged and no damage or missing parts. Quality experience.

Avoid To start, I never write reviews. But I placed an order 3 weeks before Christmas and was informed this morning (3 DAYS before Christmas) my items were out of stock and they can refund me. I had been emailing them for over a week trying to get support on why my order wasn’t shipped. Avoid this company at all costs to be honest, I almost think it’s a scam (judging off other reviews it’s probably not, but it definitely behaves like one).