They should stand behind the products they sell They are nothing but the middle man, and if you have an issue with something you bought, they will just pass the buck to someone else. They should stand behind the products they sell. yes it does say inside the package to return to manufacturer if their is an issue, but you arent given that information until you open up a P.O.S., then the manufacturer wants you to jump through hoops. Hows about i send it back where i bought it and you deal with the manufacturer. if they are making junk why are you selling it?

You have other options, RC Planet is not a company you want to deal with Ordered a gas powered RC car for my son. The car came apart ( pull started and rod that goes into the engine) and because the car was out of the box they forwarded me to the manufacturer, Redcat. Redcat sent a new pull start handle, rope & spring, but the motor rod it attaches to is still not attached to the old one. I let Redcat and RC Planet know about it, Redcat closed the issue on their system and never responded. I call RC Planet a month later and they refer me back to Redcat who wants me to now send the car to them at my expense so that they can repair it and send it back to me. I've requested a replacement (because who wants a repaired car that has never been started) or a refund, RC Planet will not offer a refund. I forwarded information on Redcat to the Better Business Bureau and they have stated that my issue is now permanently closed. This has been going on since February and we're now heading to the end of April. Neither of these companies (Redcat or RC Planet) deserve your business. Shop local when you can and only believe reviews that describe how these companies handle warranty issues, that's the truth of who you're dealing with, RC Planet and Redcat fall way short of being a trusted provider.

AMAZING... Great customer service and fast delivery. The only place to buy upgrades and hard to find parts and the parts were excellent with easy availablility and the pricings are supported by knowledgeable and helpful staff.Fast shipping and all the right parts.AMAZING...

them scammers scamed me i was paying 62… them scammers scamed me i was paying 62 dollars of parts then we receive it it says it was 93 dollars they need to be shut down ne ver shopping here again them utah scammers hope yur place burns on fire you filthy bums

Horrible experience! Bought a RC Car, turned on worked for about 3 minutes and stopped working. Contact customer support, very difficult to get a hold of. Clearly defective. RC would not accept return as the product was opened. Selling defective products and RC Planet is not standing behind products being sold.