You have other options, RC Planet is not a company you want to deal with Ordered a gas powered RC car for my son. The car came apart ( pull started and rod that goes into the engine) and because the car was out of the box they forwarded me to the manufacturer, Redcat. Redcat sent a new pull start handle, rope & spring, but the motor rod it attaches to is still not attached to the old one. I let Redcat and RC Planet know about it, Redcat closed the issue on their system and never responded. I call RC Planet a month later and they refer me back to Redcat who wants me to now send the car to them at my expense so that they can repair it and send it back to me. I've requested a replacement (because who wants a repaired car that has never been started) or a refund, RC Planet will not offer a refund. I forwarded information on Redcat to the Better Business Bureau and they have stated that my issue is now permanently closed. This has been going on since February and we're now heading to the end of April. Neither of these companies (Redcat or RC Planet) deserve your business. Shop local when you can and only believe reviews that describe how these companies handle warranty issues, that's the truth of who you're dealing with, RC Planet and Redcat fall way short of being a trusted provider.

AMAZING... Great customer service and fast delivery. The only place to buy upgrades and hard to find parts and the parts were excellent with easy availablility and the pricings are supported by knowledgeable and helpful staff.Fast shipping and all the right parts.AMAZING...

Ordered an item late Wednesday night Ordered an item late Wednesday night. Thursday evening around 7 can't find any information on my account about my purchase history or even that I ordered the item. No confirmation email nothing. Yet I call the bank and the payments pending to go through no issues on Banks end. Hopefully this gets cleared up so I don't wait a month for my items!!! Corona or not my order shouldn't even be pending in my bank account until you send a confirmation or even show on your site on my account my order lmfao!!

Bad experience Bad experience. This place has the worst management in the world. They obviously have something wrong as every 2weeks to 2 months they have new employees. It’s a revolving door it looks like. Iv spent thousands of dollars here and will never spend another dime.

Great service & reasonable prices Great service & reasonable prices, the order process was easy, everything shipped as promised, delivery was quick and before it was expected. Just wish the airplane components would be more durable. But as far as a reseller goes, what more could anyone ask for?