Outstanding customer service and… Outstanding customer service and warranty. Only took one week to resolve a problem with my bullet flux. No quibble they just replaced everything that could have caused it. The tech team are really easy to talk to. Three days after I posted the parts to them I gave them a call expecting them not to have looked at them yet and the guy took my name and said, one of the parts was faulty but we are sending all new parts. I received brand new parts two days later. Amazing. Thanks for the help and support.

Relitavely satisfied, but not on every aspect of the brand. I have owned a first gen Trophy 3.5 bought in 2012 and a Maverick Strada MT bought in 2016. When it comes to the trophy, I do not remember it being very expensive, probably like 300EUR or even less when bought. The build and material quality seems pretty good and am satisfied with it. It was bought in 2012 and is still well running very well today for an 11 year old model. I did have to replace the engine once which is normal for an old nitro. When it comes to the "lowcost" brand Maverick which HPI owns, I have had nothing but problems with cheap quality plastics of the Strada MT I have, and the fact that at the time they used HXT plugs for ESC's and Batteries which is a good thing they switched to deans now since it was almost impossible to find decentley priced batteries with HXT connectors. I hope their Maverick products have gone up in quality since then even though it is a possibility that their Maverick brand products are just rebraded by the chinese company HSP Racing which are known to be quite poor in terms of quality since all parts are compatible, however I can not confirm for sure that Maverick are rebranded HSP Racing models. For the last note I have to admit that genuine used parts for HPI products are highly overpriced. I recentley had to to buy a universal front drive shaft with rotating joint and only a pair was possible to purchase at an insane price of 45EUR. I can understand that HPI Racing would like to consider themselves as a luxury brand but they have to understand that some of their prices are clearly unreasonable.

Purchased 2 maverick quantum’s at Xmas Purchased 2 maverick quantum’s at Xmas. Have blown multiple spur gears and differentials since then and have pulled it apart and back together I couldn’t tell you have many times. Both are now in bits, I refuse to spend more money on them. February 2022 purchase the Savage x nitro. Nothing was setup from factory correctly, throttle linkages, steering, failsafe etc. Screws stripped installing engine brace, car has run away once. Biggest issue is slipper clutch has slipped on the 6th tank stripping the spur gear. Not very happy at all.

Don't Buy HPI if you care about any support or warranty, I bought a HPI Sport 3 Drift, wrong parts inside, HPI telling me lies to avoid fixing problem OK, so i bought a HPI sport 3 drift (Brand New Sealed). I went to my friends house to adjust the gear mesh as a pre-caution not to damage vehicle internals. I noticed that my ESC was different to my friends (Bought the same rc i did). I messaged the seller on ebay who said the car had the correct parts and if i didn't want the car to call the distributor, which i did. The distributor was very helpful. He spoke to HPI who said the first batch of cars came with that ESC (SC-15WP which is from older model) and that it should have that in the manual i get with the car. I checked the manual and the ESC is suppose to be a SC-3SWP2 which is the same model that is listed on the HPI website. This will be the last HPI product i will ever buy as there is NO Support at all even when bought new.

Customer service is just as bad as there products WARNING! If you buy a hpi vehicle you have to send it to them for over 2 months just to get it back, use it once and it breaks again. They will not give you a new one, even if you only used it once. Mini Recon is JUNK. 2charges and it broke. Sent it to hpi for over 2 months to be FIXED, ( should have been replaced) used it 4 charges and broke again! There customer service will not call you back when they say! They will not replace it even if it's new! Like it your fault they have a crappy product! Do Not Buy A HPI Product!