Don't Buy HPI if you care about any support or warranty, I bought a HPI Sport 3 Drift, wrong parts inside, HPI telling me lies to avoid fixing problem OK, so i bought a HPI sport 3 drift (Brand New Sealed). I went to my friends house to adjust the gear mesh as a pre-caution not to damage vehicle internals. I noticed that my ESC was different to my friends (Bought the same rc i did). I messaged the seller on ebay who said the car had the correct parts and if i didn't want the car to call the distributor, which i did. The distributor was very helpful. He spoke to HPI who said the first batch of cars came with that ESC (SC-15WP which is from older model) and that it should have that in the manual i get with the car. I checked the manual and the ESC is suppose to be a SC-3SWP2 which is the same model that is listed on the HPI website. This will be the last HPI product i will ever buy as there is NO Support at all even when bought new.

Customer service is just as bad as there products WARNING! If you buy a hpi vehicle you have to send it to them for over 2 months just to get it back, use it once and it breaks again. They will not give you a new one, even if you only used it once. Mini Recon is JUNK. 2charges and it broke. Sent it to hpi for over 2 months to be FIXED, ( should have been replaced) used it 4 charges and broke again! There customer service will not call you back when they say! They will not replace it even if it's new! Like it your fault they have a crappy product! Do Not Buy A HPI Product!

Relitavely satisfied, but not on every aspect of the brand. I have owned a first gen Trophy 3.5 bought in 2012 and a Maverick Strada MT bought in 2016. When it comes to the trophy, I do not remember it being very expensive, probably like 300EUR or even less when bought. The build and material quality seems pretty good and am satisfied with it. It was bought in 2012 and is still well running very well today for an 11 year old model. I did have to replace the engine once which is normal for an old nitro. When it comes to the "lowcost" brand Maverick which HPI owns, I have had nothing but problems with cheap quality plastics of the Strada MT I have, and the fact that at the time they used HXT plugs for ESC's and Batteries which is a good thing they switched to deans now since it was almost impossible to find decentley priced batteries with HXT connectors. I hope their Maverick products have gone up in quality since then even though it is a possibility that their Maverick brand products are just rebraded by the chinese company HSP Racing which are known to be quite poor in terms of quality since all parts are compatible, however I can not confirm for sure that Maverick are rebranded HSP Racing models. For the last note I have to admit that genuine used parts for HPI products are highly overpriced. I recentley had to to buy a universal front drive shaft with rotating joint and only a pair was possible to purchase at an insane price of 45EUR. I can understand that HPI Racing would like to consider themselves as a luxury brand but they have to understand that some of their prices are clearly unreasonable.

Bad Experience With HPI Support Bought 2013 HPI Savage X 4.6 and started it up for idle break-in and the throttle trim on controller was set to full. Before I could kill the engine, the spur gear was ruined. I called HPI concerned what other damage may have occurred as the engine was not yet broken-in but I essentially had started it at full throttle unaware. They wanted me to send it back to them (would take weeks to get it back). I decided instead to replace the spur gear and if the engine showed no signs of damage, would keep it. Everything was replaced and the engine was fine. Put two tanks through idle break-in, two tanks in figure 8 break-in and began my fifth tank to tune the high speed needle. I was getting better performance with each turn on the HSN, but never got the front tires more than 1/2'' off the ground as their tuning video showed full wheelie in similar tuning. Stopped the truck to assess any temps or issues. The temp was 270, but I wasn't even finished tuning. I tried to restart the truck after a cool down and the back plate just spun without engaging the piston. I called HPI and again, they want the truck returned to them so they can repair it. They offered to send a new roto start back plate, but I knew the issue after opening it up- the spring was lodged into the piston and not pushing out the pin that connects to back plate and spins the piston. Therefore, it must be returned per their request. I tried to reason with them that I had YET to even "play" with the truck. I had only 4 1/2 tanks through the engine and I had already wrestled with two issues that were not of my making. I had yet to put ME into any equation that would cause damage to the truck. I followed every suggestion and instruction by the letter, but had yet to enjoy the $500 purchase and now I wouldn't even SEE it for three weeks. They didn't care. Their policy is strict and would not be changed for any reason. I spoke to their manager and he said the same. When I asked Arthur, the manager, why I had to return the product and not just receive a replacement, he said it was a strict policy and that it would not be changed. Once you open it, you have to hope that they made no errors. If they have made any errors, you are out of luck. They essentially have no risk in the sale for their manufacturing errors. They will fix the product and "make it right" as the manager said, but that isn't making it right. That is making a wrong right. What responsibility, then, does the manufacturer really have? What risk is in it for them at all to produce poor products and just fix the ones that come back to them? It makes you wonder what keeps them honest at all. I also sent two emails to the company three days ago regarding issues such as missing DVD and filter oil that is listed as standard items in the Savage X 4.6 RTR product. I haven't heard from them. Nothing. No response. It is a company that takes no responsibility for their product sale, but they say they will repair it while you wait weeks. They say you can send an e-mail and get a response in 1-2 business days, but that was a lie as it has been three days and I haven't heard back from them. They are not held accountable by no one. If you don't like it, they don't seem to care. I will return with any updates in my experience. If they fix the product, I will report what they had done, how well they did, and I will give an honest review. I want to love the company, but I question their policies. I have heard great things about their customer service and their products. It is why I bought from them in the first place. I just thought that people needed to know my experience with them.

Outstanding customer service and… Outstanding customer service and warranty. Only took one week to resolve a problem with my bullet flux. No quibble they just replaced everything that could have caused it. The tech team are really easy to talk to. Three days after I posted the parts to them I gave them a call expecting them not to have looked at them yet and the guy took my name and said, one of the parts was faulty but we are sending all new parts. I received brand new parts two days later. Amazing. Thanks for the help and support.